Tay Rickards

At Flexikitch, I play a key role in delivering tailored commercial kitchen solutions by managing client relationships, driving sales performance, and coordinating end-to-end project execution. My role involves not only working directly with hospitality businesses but also liaising with internal teams and external suppliers to ensure the best commercial outcomes. This includes negotiating with suppliers on pricing and lead times, overseeing equipment sourcing and logistics, and ensuring all customer requirements are met efficiently and cost-effectively.

Provide back-up service and support to the sales team, including all Account Managers and BDM’s. Work towards expanding the existing customer base while developing new business opportunities and growth. Coordinate sales orders from start to finish and follow up on all orders to ensure a smooth process for customers and staff. Tracking the performance and impact of partnerships using relevant metrics and KPI’s. Coordinating the implementation of partnership initiatives and ensuring they are executed effectively.

Support for governance and PMO coordination of all strategic IT Programs and Projects Portfolio valuing around $25M, including education, data analysis, PPM Tool Support and corporate reporting. Support for the PMO Benefits Realisation planning and Investment Logic Mapping (ILM). Coordination of the Gateway Review process for large programs, in conjunction with Program Managers and Department of Finance, to book in Interviews with Internal and External stakeholders, collect and document all key program artefacts, manage communications and ensure payment of all invoices.

I project managed numerous technology projects including the end to end refresh of over 1200 hardware devices for staff and students, as well as the implementation of new software across all systems and mobile devices. Management of Procurement and vendor liaison to ensure cost and delivery dates aligned to project milestones. Planning of project, including approach, key timelines and quality assurance activities.

Support and coordination of key services for the Information Learning Technology team. Management of all billing, invoicing, and vendor purchase orders for all IT software and hardware purchases for IT. Office organisation and management including managing the department’s internal transition to a paperless system to implement digital document management, with all records and documents now stored in an online cloud-based infrastructure.

Management of key support services for all staff and students issues and requests relating to maintenance of the properties and facilitates on campus. This included support for students and staff that might be experiencing significant issues (e.g., lift malfunction) which required me to be able to keep them calm whilst coordinating support. Managing all requests for lodgment, investigation to resolution. Reporting monthly on requests and outcomes, to support maintenance planning and investment.

Provision of a range of support and administration services to teams and the Director of Properties, Facilities and Development which included a range of tasks. Preparation of briefs and decks for the Director to provide succinct updates on key issues and events (e.g., summaries of vendor applications for tenders, memo development, high level summary of issues and critical information etc.)

I provided first point of contact support for staff across the university and action requests for support in a range of areas (e.g., information management, passwords, general questions etc.). Manage the StudentOne database and assist the tech team, testers, and analysts within a range of live and testing environments for the data.