Tarannum Rasheed

1) Build key relationship and maintain a network of people that can be leveraged for market unit/regional support when necessary 2) Leading work sessions with strategic clients, aimed at discussing customer knowledge models, business intelligence and consulting services, to obtain their feedback, in order to optimize the portfolio of the products and services of the Entity, added value, closeness and loyalty. 3) Work closely with the sales team to define sales strategy, demand generation and focus on the correct deals. 4) Ensure that the best resources are assigned to achieve the task at hand. 5) Get engaged directly in some deals - being truly collaborative regardless of organization. 6) Ensure coverage of all of our Customer Engagement solutions within your team or in collaboration with your colleagues. 7) As Opportunity lead, be responsible for scope definition, identification of resources needs, and management of the Pre-sales project. 8) Serve as the Pre-sales lead resource for planning and managing all pre-sales activities for strategic sales opportunities in the global market. 9) Identifying potential clients and developing relationships with them to build lasting business relationship. 10) Reviewing pricing practices to ensure they are consistent with industry standards. 11) As a Pre-sales Manager, will work closely across various verticals such as product development, sales and marketing, and customer relations. 12) Plan sales strategies in response to market and competitors behaviour. Work in sync with the product development team and develop sustainable and commercially viable products. 13) Pre-sales Manager are responsible for leading pre-sales activities, including understanding customer needs, developing solutions and preparing proposals.

Responsible for building and nurturing relations with customers, key personnel within customer companies post sales cycle. Maintained 100% client satisfaction by ensuring that all projects meet quality and budget standards. Building strong relationships with the stakeholders at all levels to act as a trusted advisor and improve account governance. Directly responsible for planning product deployment for enterprises through tailored onboarding processes and increasing adoption rate across all the assigned accounts. Execute end-to-end delivery activities included in a training program; building & developing training strategy, framework to bridge the identified skills gap. Partnering closely with the product, solution architects and sales team to prioritize product enhancement requests. Maintain a deep understanding of the product workflows and engage customers & partners with the most relevant features that best suit their business needs. Identifying risks and mitigation measures by tracking account pulse on a fortnightly basis. Driving customer delight by conducting regular check-ins, performing quarterly strategic reviews, discussing product enhancement requests to ensure customer’s goals. Budget building, management for a yearly training plan along with driving financial targets, boosting incremental revenue via upselling, cross-selling and add-ons. Met 100% of project deadlines and objectives every year by efficiently communicating with managers, internal as well as external stakeholders and coordinating with respective teams. Standardized process building and advising upper management in marketing, technology, and design so all leadership staff are aligned with processes.