Tanner McMullen

Operations Manager @ HarmonicAI

About

I’m an operations and logistics professional turned AI-focused solutions leader, with a track record of building systems, optimizing workflows, and driving measurable outcomes across complex environments.My career began in aviation resource management with the U.S. Air Force, where I developed a foundation in coordination, operational planning, and high-stakes decision-making. From there, I transitioned into the private sector as a National Account Manager in transportation and logistics, managing large-scale import operations and building strong client relationships while consistently delivering results in fast-paced, high-volume environments.Today, as an Operations Manager in the AI space, I lead the design and deployment of enterprise solutions that bridge business needs with emerging technology. I focus on turning abstract AI capabilities into practical, scalable systems that improve efficiency, reduce friction, and create real business value.Across every role, a few themes have remained constant: ownership, adaptability, and a bias toward execution. I’m at my best where strategy meets implementation—taking complex problems, structuring them clearly, and delivering outcomes that matter.I’m particularly interested in the intersection of operations, AI, and business transformation, and I’m always open to connecting with others building in this space.

Country

United States

City

Ponte Vedra Beach

Industry

Management Consulting

Skill

Predictive Modeling, Machine Learning, Data Analytics, Process Optimization (Manufacturing), Power Bi, Microsoft Power BI, OpenAI, Amazon Web Services (AWS), Leader, Digital Transformation, Artificial Intelligence (AI), AI, Automation, Business Process Automation, Conversational AI, AI-Driven Content, Artificial Intelligence for Business, Artificial Intelligence for Design, Management Consulting, Consulting

Experience

Operations Manager

HarmonicAI

2024-7 - Present · 2 yrs 3 mos

As part of Harmonic.ai’s enterprise solutions team, I lead the design, deployment, and scaling of applied-AI systems that transform how organizations manage data, logistics, and automation. My work bridges technical innovation with operational execution — driving measurable ROI across diverse enterprise ecosystems. Key Responsibilities & Achievements • Lead cross-functional teams of engineers, analysts, and data scientists delivering AI-driven automation and predictive analytics solutions for enterprise clients. • Implemented OpenAI- and AWS-based frameworks that streamlined operations and reduced manual workloads by 45 %. • Directed multi-client AI solution rollouts, focusing on reliability, compliance, and outcome-based metrics. • Partner with executive leadership to align AI initiatives with business strategy, cost reduction, and process optimization. • Developed real-time analytics dashboards in Power BI and Python for performance tracking and model improvement. Key Projects • Enterprise AI Forecasting Platform : Built predictive logistics models that increased route accuracy and reduced delivery costs across global networks. • Workflow Automation Initiative : Led integration of intelligent task-automation tools, cutting manual workloads by 40 % while improving throughput and data accuracy.

National Account Manager

Nolan Transportation Group (NTG)

2021-10 - 2024-5 · 2 yrs 8 mos

Charleston County, SC

- Successfully orchestrated the logistics of 339 container imports from 16 different US ports - direct shippers from January 2022-March 2023. - Managed the quality and profitability of approximately $987,000 dollars in revenue; sourced hundreds of carrier options for optimal pricing for 38 customer accounts. - Researched and analyzed over 200 carriers to ensure the highest quality service for customer accounts and their shipping lanes; developed a structured training project which improved work quality by 32%. - Created Microsoft Excel project reports for operations to include profit and loss statements balance sheets, income statements, and monthly billing reports which reduced company costs by 30%. - Maintained communication with 79 separate customer accounts on transit times, appointment times, and current locations of trucks in transit; verified and kept logs of when deliveries were complete.

Aviation Resource Manager

United States Air Force

2016-7 - 2021-7 · 5 yrs 1 mo

- Primary coordinator and communicator between aircraft maintenance and squadron operations, ensuring daily mission success on 24 local training flights; implementing new tracking procedures for both Wing Flying Hour Programs, reducing man hours by 60%. - Directed daily operations with planned work methods and schedules; established priorities based upon unit training/mission needs; monitored 90-100 yearly aircrew flight physicals, physiological training, qualifications, and other aircrew-related programs. - Interpreted 300+ pages of public aviation law and oversaw the operations of 2 flying squadrons to uphold regulations; inspected, evaluated production, and maintained 100+ flight records, files, and reports. - Managed squadron’s flying hour program, estimated at $3.1B; directed daily operations with planned work methods and schedules; established priorities based upon unit training/mission needs.