tanesha johnson

About

SKILLS: 8+ year's professional experience in responsible positions. Extremely motivated and results-driven professional with exceptional communication skills and extensive background in the following broad-based competencies:

Country

united states

City

atlanta

Industry

legal services

Skill

typing, call centers, legal research skills, copying, faxing, microsoft word, microsoft office, outlook, internet explorer, finance, secretarial skills, team leadership, microsoft excel, customer service, time management, teamwork, communication, sales, customer experience, management, data entry, invoicing

Experience

customer service representative

convergent outsourcing

2013-7 - 2014-6 · 1 yr

* Answer inbound inquiries regarding customer's accounts and services * Negotiate payment arrangements, set payment dates for customers, educated customers on penalties and interruptions of service. * Assist customers with return payments, missing payments, billing discrepancies, and concerns regarding their Entergy products and services * Process work orders for service issues, customer information, and programs * Manage and resolve customer's complaints

customer service consultant

southern company

2014-6 - 2014-9 · 4 mos

* Process service orders, emergency outages and billing inquiries * ➢ Initiate transferring and disconnection of electric service * ➢ Inform customers of Georgia Power efficiency programs * ➢ Collections * ➢ Sales and Service * ➢ Proven Customer Service experience * ➢ Verbal communication and written skills