Tamer Arafeh

Account Director @ Globitel

About

Result oriented with more than 20 years of experience. Assigned several leadership roles with P&L responsibilities. Managed successfully many mega projects. Committed to customer satisfaction and enhancing team performance. High analytical skills in understanding and developing suitable solutions for clients Specialties: Management, Project management, Telecom, Consulting

Country

Saudi Arabia

City

Riyadh

Industry

Telecommunications

Skill

Location Based Services, Network Monitoring Tools, Computer Science, Communication, Leadership, Sales Leadership, Business Process Improvement, Software Project Management, Sales, Analytical Skills, Sales Processes, Customer Experience, Business Development, Direct Sales, Account Management, Project Delivery, Negotiation, GSM, VAS, Telecommunications

Experience

Account Director

Globitel

2024-1 - Present · 2 yrs 9 mos

Saudi Arabia

Sales Director - KSA

Globitel

2015-12 - 2024-7 · 8 yrs 8 mos

Riyadh

Sales Director - KSA region

Globitel

2015-11 - 2024-7 · 8 yrs 9 mos

Riyadh, Saudi Arabia

Operations Director

Globitel

2011-1 - 2015-12 · 5 yrs

Riyadh

• Ensuring operational excellence within all working teams to ensure that sales and profit targets are well-achieved and maximized • Building and developing relationships with existing and potential customers, and implementing robust CRM techniques • Ensuring achieving P&L targets in KSA region • Designing and planning for new project • Ensuring that projects are completed with time plan and budget and making sure customer satisfaction is met • Improving the performance of the team by increasing their competency and monitoring their KPIs • Contribution to long and short term organizational planning and strategy • Providing consulting services on matters related to business structure and growth

Operations Manager

Globitel

2009-4 - 2010-12 · 1 yr 9 mos

• Managing day-to-day operations of Technical Support Department • Designing and planning for new project • Ensuring that projects are completed with time plan and budget and making sure customer satisfaction is met • Improving the performance of the team by increasing their competency and monitoring their KPIs • Contribution to long and short term organizational planning and strategy • Providing consulting services on matters related to business structure and growth

Implementation Manager

Ericsson

2006-1 - 2009-3 · 3 yrs 3 mos

• Project Planning, Estimation, Execution and Implementation. • Tracking all phases of the project/service lifecycle. • Managing change orders. • Coordinating actions, and resolving conflicts. • Managing the project scope and ensuring the adherence to the project plan by all project team members. • Executing projects within set budget, time frame and quality standards. • Managing resources for implementation department

Technical Support Engineer

Ericsson

2003-7 - 2005-12 · 2 yrs 6 mos

• Testing new products and searching for better products. • Working with vendors to enhance their product to meet the local market requirement. • Providing technical consultancy for support teams • Training support team on new products

Communication Engineer

Ericsson

1998-6 - 2003-6 · 5 yrs 1 mo

The nature of my work was to install and maintain Ericsson PBX (MD110 and Business-phone), voice mail systems (Diavox TMX), billing systems (Soft-ex Ringmaster), voice recording systems (ATIS, Racal, Globitel SpeechLog), and encryption system (Thales)