Syed Naseeruddin MBA, IFCE

My Core Responsibilities as an Executive Assistant / Secretary / Administrative Assistant: Administrative Support  Managing the executive’s (General Manager/ C.E.O / M.D) calendar, schedule meetings, and coordinate travel.  Preparing correspondence, reports, presentations, and other documents.  Handling incoming calls, emails, and messages, ensuring timely responses. Meeting & Event Management  Organizing and preparing for meetings, including agenda creation and material distribution.  Take minutes of meeting, follow up on action items, and ensure deadlines are met.  Assist in planning corporate events, board meetings, and conferences. Communication & Liaison  Acting as the point of contact between the executive, employees, clients, and stakeholders.  Maintaining confidentiality and professionalism in all ways of communications.  Drafting, reviewing, and managing executive-level communications. Project & Task Management  Tracking progress on strategic initiatives and ensuring timely completion.  Conducting research, compiling data, and preparing executive summaries.  Supporting special projects as directed by the executive. Office & Resource Management  Oversee office operations, supplies, and vendor coordination.  Managing expense reports, budgets, and reimbursements.  Ensuring smooth daily workflow for the executive and team. My Key Skills & Qualities  Strong organizational and multitasking abilities  English & Arabic languages with excellent written and verbal communication skills  High level of discretion and confidentiality  Problem-solving and decision-making capabilities  Proficiency in MS Office, Google Workspace, and scheduling tools  Professional demeanor and adaptability  Professional in MS Office Suite  Expert in AI & ChatGPT

My Core responsibilities as an Insurance Specialist | Risk Assessment & Claims Management Expert | Customer Care Service Have experience in handling client/customer portfolio of health, motor & general insurance policies as Insurance Specialist / Customer Care Service  Have experience in online web services of various insurance companies like tawuniya, Bupa, Med gulf, Wala, Mutakamela Email handling of client enrollment requests for health, motor & general insurance to be finish in TAT. Have experience of handling medical cash claims & approvals for health insurance policy Have experience of handling motor vehicle claims Have experience of uploading cash claims at online system of insurance companies Have knowledge of SME & Corporate policies of health/medical insurance Have knowledge of insurance policy request of motor, marine & life Have experience in work of enrollment request like addition, deletion, change class, correction for health/medical insurance policies. Have experience in work of general & motor vehicles addition, deletion, correction. Have experienced in taking care of client in each & every aspect of service-related issue. Serve as the primary point of contact for customer inquiries, concerns, and requests. Respond promptly and professionally to customer communications via phone, email, and chat. Analyze and resolve customer issues efficiently, escalating complex problems when necessary. Maintain accurate records of customer interactions and transactions using Odoo software. Collaborate with cross-functional teams to ensure timely resolution of customer concerns. Identify and communicate recurring customer issues to management for process improvement. Provide product and service information to customers, assisting with selection and purchasing decisions. Participate in ongoing training to stay updated on company products, services, and policies. Contribute to a positive team environment by sharing best practices and supporting colleagues.

• Managed operations across 6 SBI branches, leading a team of 4 executives and achieving consistent business growth. • Mobilized large premium businesses by training and motivating Certified Insurance Facilitators (CIFs). • Increased branch sales by 20% year-on-year through targeted product knowledge and incentive programs. • Recognized for achieving corporate insurance targets and contributing to SBI Life’s

•Led sales operations across multiple branches, achieving annual business targets in insurance sales and training. •Managed and trained a vertical team of sales executives at Development Credit Bank Ltd., Hyderabad, to drive premium growth. •Delivered tailored customer solutions through policy issuance, premium analysis, and continuous training. •Improved customer service efficiency, ensuring on-time policy delivery without delays

•Specialized in selling DEMAT accounts, trading, and savings accounts. •Provided clients with real-time updates on BSE & NSE market trends. •Achieved an average of 20+ new accounts per month, exceeding sales expectations. •Delivered high-quality customer service and maintained strong client relationships

Marketing specialization

Mathematics, statistics & Computer Science