Susan Hung

Talent Acquisition Ops @ AMD

About

- 2+ years of experience in customer service, human resources, and business management, with a strong emphasis on cross-cultural communication and collaboration. - Skilled in managing multilingual teams and engaging with clients from diverse backgrounds, including proficiency in Mandarin, English, and basic Japanese. - Expertise in problem-solving, streamlining processes, and improving customer satisfaction in fast-paced, high-pressure environments. - Strong research and analytical capabilities, with a focus on data-driven decision-making, including a dissertation centered on AI-powered communication solutions. - Excellent multitasking and organizational skills, consistently balancing academic responsibilities, internships, and leadership roles across various team environments.

Country

City

Taiwan

Industry

Semiconductors

Skill

Order Management, Semiconductor Industry, Data Analysis, Business Process Management, Business Analysis, Cross-Cultural Communication, Microsoft Office, Cross-functional Coordination, Statistical Data Analysis, Sourcing, Business Strategy, Economics, Accounting, Project Management, Scheduling & Time Management, Attention to Detail & Multitasking, Support Services, Teamwork, Communication, Standard Operating Procedure (SOP)

Experience

Talent Acquisition Ops

AMD

2025-3 - 2026-6 · 1 yr 4 mos

台灣

- High-Volume Interview Coordination: Coordinated 100+ interviews per week across multiple business units, achieving 99% scheduling accuracy by confirming candidate and panel availability within 24 hours. - Cross-Functional & Global Collaboration: Partnered with recruiters, hiring managers, and HR/IT teams across the US, EMEA, and APAC to streamline communication, resolve scheduling conflicts, and enhance overall interview workflow efficiency. - Process Optimization & SOP Standardization: Identified bottlenecks in interview scheduling workflows and redesigned SOPs, implementing three improvement initiatives that enhanced process clarity and stakeholder satisfaction. - Campus Hiring & Interview Operations: Supported campus recruitment initiatives while ensuring efficient interview coordination and timely completion of hiring processes, maintaining clear and consistent candidate communication. - Compliance Reporting: Maintained accurate and up-to-date candidate data in ATS systems and produced compliance reports to support hiring decisions and improve operational transparency.

Human Resources Intern

GAO RFID Inc.

2024-9 - 2025-1 · 5 mos

- Talent Sourcing & Pipeline Development: Sourced candidates via LinkedIn and other professional platforms, building robust talent pipelines and averaging 30+ qualified candidates daily for critical roles. - Candidate Screening & Qualification: Conducted 3–5 phone screens per day to evaluate candidate experience, skills, and role alignment, ensuring high-quality shortlists for recruiters. - Stakeholder Partnership & Hiring Support: Collaborated with recruiters and hiring managers to identify top talent and drive end-to-end hiring decisions, improving time-to-fill and candidate experience.

Education

The University of Sheffield

International Business Management

2023-9 - 2025-1 · 1 yr 5 mos

- Achieved overall grade: Merit. - Dissertation: “The Role of ChatGPT in Cross-Cultural Communication in Multinational Companies: A Comparison of High- and Low-Tech Sectors”

Chaoyang University of Technology

English Language and Literature, General

2019-9 - 2023-6 · 3 yrs 10 mos

- Achieved IELTS score of 6.5 and basic proficiency in Japanese. - Certified in Microsoft Office (TQC) with advanced skills in Word, Excel, and PowerPoint.