Susan Harter

Accounts payable/receivables. Purchasing. General assistant for the business that is a AAA Contractor for the Woodbridge VA area.

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Provide pricing and refunds. Resolve customer complaints. Daily cash transactions. Managed front desk to include the cashiers. Sell corporate programs.

Receive products supplies. Verify counts of material parts received. Responsible to label, bag & move material parts to production operations. Responsible to store, update, collect, retrieve information regarding Purchase Order verification, Stock-on-Hand, Vendor delivery dates, and also other functions related to the Receiving Department. Advise of material received. Support to quality quality objectives, with an emphasis on continual improvement. Reconfigured the stock room for better process control.

Conducted repairs on cell phones sent in to the warehouse for Samsung, Motorola, HTC, and LG phones. Referred to cell phone manuals to ensure the repairs done to the units are accurate. Analyzed the problems of the cell phone units before proceeding with the repairs. Provided repair analysis in database on warranty and time and material costs and measures taken or needed to be taken. Programmed and updated software on cell phones.

Delivered world class customer service and built customer satisfaction and loyalty. Provided effective and timely resolution of range of customer inquiries. Strived for on-call resolution of customer issues. Completed ongoing training to stay abreast of product, service and policy changes. Maintained a positive and cooperative tone with both customers and coworkers. Demonstrated best judgment in the disbursement of credits and adjustments. Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

Operated the POS register. Stocked shelves and made sure all the shelves were stocked. Maintained the counter tops and keeping them clean. Helped customer in finding what they need. Kept accurate paper work. Assist with cost control and taking inventory.

Fulfilled all management responsibilities in absence of the manager. Opened and closed the store, handled customer service issues and oversaw cash control. Supervised and motivated employees. Assisted with merchandising promotion efforts. .

Managed the programming and operations of the Digital telephone switch after successfully creating a database to convert from an analog system with a third party vendor. Trained employees on new usage of digital phones. Arranged a Cancer Benefit through the updating of employee id cards. Presented space reconfigurations of the building for new requirements through VISIO. Successfully reduced prior year costs on maintenance of cellular phone contracts and yearly cleaning of cubicles and carpeting of facility. Created database and floor diagrams for four story unit to include telephone locations and personnel locations through Excel and Visio. Implemented programs to provide binders to schools that were in need. Organized and helped present a personal safety course for employees. Purchased all office supplies, reviewed invoices and filed them.

Assistant to the Vice President. Arranged installation of whole home and portable generators with the required utility companies. Quoted sales for whole home and portable generators. Quoted sales for home surge protection kits. Quoted sales for purchase and installation of whole home and portable generators. Made collection calls. Packed and shipped orders via UPS and Federal Express. Maintained Customer Management Software while supporting the outside sales staff.

Vendor management in Oracle Database. Received quotes for parts ordering of Commercial Air Conditioning units. Placed purchase orders and provided follow up details to staff. Attended weekly Quality Assurance meeting and Daily Production meeting for the Purchasing Department. Worked with engineering to keep drawing current. Purchased small and large commodities. Implemented use of quote program in the Oracle system.

Supervised purchasing employees and union stockroom employees. Did purchasing of material for four product lines that produced electromechanical relays. Supervised Accounts Payable. Trained shipping employees on new purchasing system in order to ship product. Did packing and shipping of finished product. Expedited material into the company and onto the production floor. Placed sales orders and provided exceptional follow up to the customers. Head the team to provide Lockheed Martin a detailed plan of delivery to fulfill their contract in a timely manner with success Provided support to 29 field engineers in the Northern corridor of the US on their service calls. Managed their daily activities to provide the best service to the customers to fulfill their contract on printer repairs. Ordered parts and followed up on orders to ensure timely delivery. Sent to Edward D Jones corporate office to help implement a call center directly related to the company’s printers. Replaced the District Manage for my region for three months while he was on temporary assignment.