Suryakumar Ramesh, MBA

✓ Overseeing real-time operational performance through comprehensive system and database dashboards. ✓ Monitoring API integrations end-to-end, diagnosing workflow deviations and technical irregularities. ✓ Collaborating closely with implementation and engineering teams to optimize platform stability and performance. ✓ Conducting systematic issue identification, triage, and root-cause assessment. ✓ Resolving service disruptions, performance degradations, and platform downtimes with cross-functional partners. ✓ Coordinating proactive remediation efforts with development and QA teams to mitigate recurring issues. ✓ Leading the user acceptance testing lifecycle for defect resolutions and new feature releases in partnership with business stakeholders. ✓ Standardizing and aligning test use cases with QA to ensure consistent validation coverage. ✓ Streamlining process-driven workflows and partnering with business units to refine operational procedures.

✓ Evaluate and recommend the Dean of JMSB for the next term. ✓ Represent graduate students and Graduate Student Association of Concordia University at the committee. ✓ Approve the evaluation themes and criteria. ✓ Review and recommend ideas or comments in the committee.

✓ Part of the organizing committee that was responsible for the GSA 2020 Elections. ✓ Ensure compliance of all election rules and by-laws. ✓ Provide responses and clarifications asked for by members and candidates. ✓ Approve nominations and campaigning materials. ✓ Advice, follow-up and comment on any or all issues pertaining to the GSA 2020 Elections. ✓ Part of the 'Recording Board' as part of the GSA Elections. ✓ Assist the Chief Returning Officer when and where applicable.

Business Sector: * Worked in the Health and Public Sector domain primarily concentrating on the U.S health industry service providers (Insurance/Claim adjudicators). * Rendered services to clients, Anthem Inc. and Advantasure. Work Done: ✓ Directed a scrum team (5 members) to provide outstanding deliverables and management services. ✓ Introduced quality control techniques and increased quality projections by identifying and closing 450 tickets (defects and bugs) in 36 successful product releases. ✓ Employed data analytics as an effort for test management, to identify areas of concern for quality assurance and brought down leakage by 15%. ✓ Designed test strategies in tandem with requirement analysis/development teams and acted as a business analyst by actively participating in requirement gathering, user story development and product backlog meetings. ✓ Recognized by the offshore and onshore teams for being instrumental in preparing business reports and documents, presentations, result dashboards and hosting AGILE ceremonies like Daily Stand-Up’s, Sprint Planning, Sprint Review and Sprint Retrospective on regular basis. ✓ Spearheaded the UI design and data management tasks in a pilot project involving automating JIRA dashboards. ✓ Recognized Subject Matter Expert (SME) for ‘Inpatient Module’ and conducted application overview sessions for junior and senior level resources. Mentored 6 new resources and was responsible for their initial on-boarding. ✓ Kick started and successfully automated stories in an automation campaign called “Current Sprint Automation”. ✓ Employed Macros to develop a tool called “Provider and Network Facility Tool”, an enhanced searching tool that helped to increase productivity by 10%. ✓ Innovated and developed the idea of video recording defects/bugs for defect management. ✓ Hands on experience with applications like JIRA, Hexawise, Selenium, Splunk, SoapUI and Postman. ✓ ‘AGILE Project Management’ certified by Accenture.

Specialized in Data and Business Analytics | SAS Certified in Business Analytics and Predictive Modeling. Projects/Mandates undertaken and completed: 1. Data Analysis, visualization and recommendation for Kurling for Kids (K4K) 2. Marketing plan for Oxia Initiative. 3. Data Analysis and Insights from ‘Google PlayStore’ data-set using SAS 4. Analysis of Data Mining models on a European Bank marketing campaign data 5. Modelling forecasts on the weather of 3 Brazilian cities based on previous data using SAS 6. Growth and Marketing Strategy for MyMBAPath (Pro Bono Strategy and Consulting mandate)

*Project Title-Design and Fabrication of Cross Flow Heat Exchanger. *Description- Designing and fabrication of a Single Pass, Cross Flow Heat Exchanger. The design was validated and a model created. With the help of the engineering drawings drafted, a cross flow heat exchanger was fabricated. The heat exchanger was extensively tested and findings were recorded and compared. *Project Title- Design and Development of a Diesel-Sea Water Separator Filter for Marine Applications. *Project for- Combat Vehicles Research and Development Establishment, DRDO, Chennai, India. *Description- The project as such deals with the separation and filtration of Diesel from a mixture of Diesel and Sea Water with the help of Vertical Gravity Separator and a Filter with water repellent properties.The complete system is uniquely designed as an import substitution and finds its major use in marine applications. As a part of the project, designing and through analysis was carried out on the separator-filter.