Sumit Mishra

Provide day-to-day end-user support (including system configuration, complex formulas and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of Salesforce.com. * Maintain user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security). * Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes. * Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories. * Establish and implement best practices with regards to system maintenance, configuration, development, testing, data integrity, etc. * Design, document, build, test and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports and complex dashboards within Salesforce. * Research changes in upcoming versions of salesforce.com and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity. * Drive and increase user adoption and ensure user satisfaction, including developing, documenting and delivering training. *Develop and maintain report folders, dashboards, etc. to improve system usability. * Maintain a holistic view of all business processes and users in the system to understand cross functional impacts with regard to configuration, process, workflow and reporting. * Lead / Assist with user requirement sessions and document user requirements to address changing business needs. * Contribute on the technical side of business projects and create solutions to meet challenges (including performing detailed analysis of technical and business requirements). *Manage special projects as assigned. This includes sales compensation, sales reporting tracking, ad-hoc reporting, etc.

Involved in efforts of integrating Salesforce CRM with Salesforce Marketing Cloud, Social Hub, Radian6, ExactTarget and other AppExchange Systems. Operationalize Digital Marketing efforts to Fortune 500 companies, Blue Chip Companies in Asia Pacific Region by developing cloud computing systems. Drive effective email marketing campaigns utilizing Sales force ExactTarget Marketing Cloud email, welcome series, active audiences and journey builder for a smarter costumer journey. Monitors and updates Salesforce Certification requirements for employees which includes training and advancement opportunities needed for continuous partnership with Salesforce.com and its product lines. Align Sales Process to Salesforce.com CRM to increase lead conversion, and sales conversion. Implemented the New Lightning User Interface to the entire Sales Organization after a change management plan, training and project implementation. Interface with potential clients and existing customers as trusted advisor for implementations and support for Salesforce Marketing Cloud and other integration use cases. Conduct product demonstrations on Tech Solutions Review for potential clients and existing businesses on new product releases and key features of Marketing Cloud Email, Social Studio, Advertising Studio and Markering Cloud Builders. Implemented a Social Command Center for television broadcast.

* Design, document, build, test and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports and complex dashboards within Salesforce. * Research changes in upcoming versions of salesforce.com and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity. * Drive and increase user adoption and ensure user satisfaction, including developing, documenting and delivering training. * Develop and maintain report folders, dashboards, etc. to improve system usability. * Maintain a holistic view of all business processes and users in the system to understand cross functional impacts with regard to configuration, process, workflow and reporting. * Lead / Assist with user requirement sessions and document user requirements to address changing business needs. * Contribute on the technical side of business projects and create solutions to meet challenges (including performing detailed analysis of technical and business requirements). * Manage special projects as assigned. This includes sales compensation, sales reporting tracking, ad-hoc reporting, etc.