Sumith Jayasinghe

YourICP, a Wheelhouse Enterprises Brand Oversee quality assurance, client service, and operational functions to ensure service excellence, process efficiency, and client satisfaction. Lead performance monitoring, workflow optimization, and cross-functional collaboration initiatives while supporting business growth through continuous process improvement, quality control, and stakeholder engagement.

Led quality assurance and client service operations for lead generation and sales development teams, ensuring data accuracy, compliance, and campaign effectiveness. Conducted performance audits, identified workflow improvements, coached team members on best practices, and helped maximize ROAS and lead conversion rates while maintaining high client satisfaction and brand standards.

Audited lead generation campaigns and sales processes to ensure data integrity, lead quality, and operational compliance. Collaborated with cross-functional teams to improve campaign performance, streamline workflows, and enhance overall sales effectiveness.

Drove business growth through market research, strategic partnerships, revenue generation, and client relationship management. Identified new business opportunities, conducted competitor analysis, negotiated commercial agreements, and worked closely with sales and marketing teams to expand market reach and profitability.

Oversees daily sales floor operations, bridging upper management and frontline staff. Drive sales, ensure exceptional customer service, manage inventory, and supervise the sales team to maintain store standards. * Team Leadership: Supervise, train, and motivate sales associates to meet or exceed store KPIs and sales targets. * Customer Service: Act as the main point of escalation for complex customer inquiries and complaint resolution. * Merchandising & Presentation: Ensure the sales floor adheres to visual aesthetic standards, layout guidelines, and promotional displays. * Inventory Control: Monitor stock levels on the floor, facilitate restocks, and assist with stock rotations. * Store Operations: Coordinate staff schedules, oversee point-of-sale (POS) operations, and enforce health, safety, and operational policies.

Smart Travel International. Smart Metro, VowCabs, a Group of Companies Oversee the organization's day-to-day activities, aligning workflows with broader business goals. Balance resources, streamline processes, and supervise staff to increase overall efficiency and profitability.

Oversees daily sales floor operations, bridging upper management and frontline staff. Drive sales, ensure exceptional customer service, manage inventory, and supervise the sales team to maintain store standards.

Oversees daily sales floor operations, bridging upper management and frontline staff. Drive sales, ensure exceptional customer service, manage inventory, and supervise the sales team to maintain store standards.

Drove business growth through market research, strategic partnerships, revenue generation, and client relationship management. Identified new business opportunities, conducted competitor analysis, negotiated commercial agreements, and worked closely with sales and marketing teams to expand market reach and profitability.

Driving company revenue by sourcing prospects, presenting tailored solutions, and negotiating contracts. Act as the primary liaison between a business and its clients, managing the sales pipeline from initial lead generation to closing deals and ensuring long-term customer satisfaction.

Oversees daily sales floor operations, bridging upper management and frontline staff. Drive sales, ensure exceptional customer service, manage inventory, and supervise the sales team to maintain store standards.

Led the post-purchase customer service team to ensure customer satisfaction, efficient issue resolution, and warranty management. Responsible for driving team performance, handling escalated complaints, and optimizing service processes to maximize brand loyalty and identify opportunities for revenue growth.