Sumit Shaw

With over 23 years of experience transforming and scaling customer experience and managed services operations, I am committed to delivering consistent, impactful results and building strong, trust-based relationships with clients, stakeholders, and partners. My career spans across global organizations, where I've led diverse teams of experts,to achieve excellence in service delivery for technology-driven industries such as Fintech, Telecom,Automotive, OEM's and Retail. As a people-first leader, I focus on creating a high-performing culture that nurtures talent and drives accountability. Known for my transparent and people-oriented approach, I balance strategic insight with hands-on execution, ensuring that teams are motivated and empowered to exceed expectations. In my current role as Vice President of Delivery & Managed Services at NFINITY Inc., I lead a 200-member global team, overseeing end-to-end operations for IT Service Desk, Network Operations, and Customer Support Services. My expertise includes P&L ownership, technical support, client relationship management, and driving large-scale initiatives that enhance customer experience. Driven by a passion for continuous improvement, I am skilled in stakeholder management, project execution, and strategic innovation, always striving to lead teams that make a measurable difference. I am excited about connecting with forward-thinking organizations seeking a results-driven, empathetic leader to propel customer success and operational efficiency to new heights.