sujay adarsh

senior project executive and administrator

About

Experienced Senior Project Executive with a demonstrated history of working in the marketing and advertising industry. Skilled in Customer Relationship Management (CRM), Market Research, Marketing, Project Management, and Competitive Analysis. Strong administrative professional graduated from St Joseph.

Country

india

City

patna

Industry

research

Skill

team management, business development, crm, competitive analysis, marketing, marketing strategy, market research, team leadership, analytics, new business development, product management, project management, microsoft office, ms excel pivot tables, ms project, outlook, sales management, customer support, office administration, crm integration

Experience

scaling voice and sms product in kaleyra

kaleyra

2018-11 - Present · 7 yrs 11 mos

senior support executive

solutions infini technologies india pvt ltd

2012-1 - 2013-1 · 1 yr 1 mo

Job description – Responsible for approving the templates of promotional route & transactional route with the Opt in documents. And resolving the queries of Clients via phone, or e-mail … Maintaining relationship with Vendors. Knowledge of routing, billing and messaging gateway, etc. SMPP of telecommunication industry Co-coordinating SMS termination development globally with regional buying teams. Responding to client E-mail. Preparing Daily & Monthly Reports. Torch bearer of 2 way messaging services such as short code, long code, taking it a step further by working on requirements and configurations of client.

senior account executive

ucp direct

2010-12 - 2012-12 · 2 yrs 1 mo

c.q quality analysis

mphasis

2007-9 - 2009-11 · 2 yrs 3 mos

* Job description – * Primarily monitoring the CQ calls of agents via phone, e-mail. * Providing the score on the monitored calls of agents. * Listening the calls whether agents are given accurate information to the customer * Briefing the agents about the new launch Offer. * Responsibility to review good performance of our team * To ensure that customer-service representatives are interacting with clients in ways that serve a business's best interests, * Quality-assurance analysts often monitor phone calls to measure performance and help implement the business's strategic objectives.

customer support

mphasis

2009-1 - 2011-11 · 2 yrs 11 mos

Providing information to customer

senior executive

godrej infotech ltd

2008-1 - 2009-8 · 1 yr 8 mos

* Job description – * Supporting the sales team in attaining targets * Organising sales promotional campaigns * To help sales representatives improve their productivity and spend more time selling the product. * Supporting the field sales team * Ordering and ensuring the delivery of goods to customers * Resolving any sales related issues with customers. * Explaining about new launching products to the SEO

senior project executive and administrator

direxions

2013-12 - Present · 12 yrs 10 mos

Direxions Marketing Solutions Private Ltd is an independent ISO certified marketing agency with offices in Mumbai, Kolkata, Delhi and Bengaluru. We offer our skills and experience to companies who want to use direct response or database marketing to reach out to prospects and build relationships with customers, distribution channel or employees. Direxions has been in the direct marketing business since 1989, and we are the pioneers in the field of relationship marketing services in India . We offer our clients a comprehensive range of services in direct response branding and creative, studio and production, data centre services, data analysis, telemarketing, rewards and partnership services, interactive services, training, fulfillment and mail handling