sujata kapoor

collections supervisor amex

About

Experienced & Multi skilled in diverse fields of Education, Marketing & Sales, Collections & Customer Service, Governance & Training, with a proven ability to save time & cost along with achieving Customer Satisfaction at all levels in a fast-paced working environment.

Country

canada

City

toronto

Industry

financial services

Skill

team management, recruiting, performance management, business process outsourcing, training and development, quality and compliance, data analysis, avaya ip telephony, microsoft outlook, microsoft excel, call center, operations support, call center operations support, a/r collections, credit risk, credit collections, proctoring, interpersonal skills, organization skills, organizational effectiveness, problem solving, soft skills, perseverant, teamwork, cross cultural communication skills, cross functional team leadership, voice of the customer, customer focused service, language teaching, business process improvement, organizational and writing skills, quality assurance, negotiation, financial services, customer service, customer satisfaction, leadership, team work, interpersonal communication, cross cultural management, training, interviewing, team building, operational excellence, process excellence, communication, coaching and feed, succession planning

Experience

senior business analyst

american express

2009-10 - 2018-10 · 9 yrs 1 mo

customer service representative

barclays

2008-6 - 2009-8 · 1 yr 3 mos

* Handle about 50 to 60 inbound account servicing calls whilst * maintaining AHT & Call Quality, deliver an exceptional level of * service to each customer by listening to concerns and answering * queries. * Obtained customer information from phone calls and email * communication to update internal records, Up sell banking services * while abiding by U.K regulatory standards.