SUJAI SUKUMAR

Seasoned leader with 20+ years of experience driving transformation across luxury retail, customer experience, and capability development. I specialize in scaling operations, elevating customer journeys, and building high-impact teams across physical and digital touchpoints. Currently serving as COO at Candere by Kalyan Jewellers, I lead end-to-end retail strategy—integrating eCommerce, franchise networks, and performance management to fuel growth and operational excellence. Previously, at Titan, I led training for 9000+ employees across domestic and international markets, partnered with Deloitte to implement CRM across 950+ stores, and drove the premiumization agenda from the ground up. I bring a rare blend of strategic thinking and on-ground execution, with a strong track record in CX innovation, talent development, and process optimization. My leadership style is rooted in aligning business outcomes with human-centered design—whether through enhancing brand reputation, streamlining operations, or developing future-ready teams.