Susan Sessoms

Long-Term Care Key Account HSA in NC, where call points include Medical Directors, NP’s, PA’s, and Psychiatric HCP’s, nursing home staff, LTC pharmacies. Current YTD ranking as of November 2023 is #2 nationally and ranked #1 for Northeast Region.

As a Hospice Liaison, I educate physicians, nurses and caregivers about the benefits of compassionate end-of-life care for their patients and family members. Leveraging existing physician relationships while developing new contacts to grow my referral sources. Utilize consultative selling techniques to share the benefits of Amedysis hospice care and serve as a valued resource to physicians, their staff and Long Term Care facilities.

Manage team of Outreach Provider Representatives in NC and SC and develop strategies to educate referral sources, physicians, nurses, other healthcare providers and long term care facility staff about hospice and palliative care services. Develop well-informed relationships with referral sources towards the goal of increasing knowledge about programs offered and increasing hospice referrals and average daily census. Identify and overcome obstacles in referral process and resolve customer service concerns.

Increased hospice market share by 10% during first year in position. Develop well-informed relationships with physicians and facility staff in regards to end-of-life care, hospice and palliative care. Increased referrals to agency through targeted marketing efforts. Presented educational programs regarding hospice, end-of-life issues, and advanced directives for physician practices and long term care facility staff.

Motivated and inspired members to lose weight utilizing the Momentum Food Plan. Counseled and educated members about healthy lifestyle habits including diet and exercise. Facilitated weekly meetings and group discussions to increase members' understanding of the program.

Promoted allergy/asthma and cholesterol-lowering medications to maximize sales and increase market share through sales presentations to targeted healthcare providers (primary care and specialists). Ranked in top 25% of company sales representatives for promoted products portfolio. Launched two new pharmaceutical brands (Clarinex and Zetia) during 2002 in the allergy and cholesterol management therapy classes Demonstrated leadership ability by serving as District Trainer from December 2000 until February 2002. Responsibilities included training new representatives on allergy and asthma disease states and medications used to treat those conditions. Educated new representatives on company policies and procedures related to daily job activities and responsibilities. Presented sales training material at District meetings.

Promoted Schering-Plough allergy portfolio of products (Claritin and Nasonex). Increased market share Nasonex market share from 15.9% to 25.9% in twelve months through sales presentations to targeted healthcare providers large Southeastern NC territory.