Sudarsan B

Senior Customer Success Manager @ HyperVerge

About

I’ve spent 6+ years in SaaS working closely with customers across sales, program management, and customer success. What’s stayed constant is this: I care about whether customers actually see value from what they’re using.I like being in the middle of things - understanding what customers are trying to achieve, where things break, and working with them to fix it. That’s also led me to work on the internal side, streamlining CSM processes to make things simpler and more effective for both teams and customers.I’ve been fortunate to do well on the sales side too (2x President’s Club), and that still shapes how I operate - clear on outcomes, honest on value, and focused on execution.Comfortable in fast-moving environments, handling multiple conversations, and staying accountable for what actually gets delivered.

Country

City

India

Industry

Information Technology & Services

Skill

Customer retension and expansion , Customer success strategy , Program management and Process optimisation, Customer Engagement, Customer Acquisition, Documentation & Verification, Lead Generation, Follow-ups / Collections, Account Management, Upselling, Cross-Selling, Sales Target Management, Data Analysis and Insights, Cross functional collaboration, Stakeholder Management, Workflow Optimization, Achieving quotas and driving end-to-end sales processes, Building and nurturing client relationships, Optimizing workflows, Pipeline management

Experience

Senior Customer Success Manager

HyperVerge

2026-4 - Present · 6 mos

Bengaluru

Lead Account Executive

SuperOps

2025-4 - 2026-3 · 1 yr

Chennai

• Managed end-to-end sales cycles, from discovery and demos to negotiation and closing • Built relationships with key decision-makers within MSP and IT services organizations • Collaborated with Marketing, Solutions Engineering, and Customer Success to deliver seamless customer experiences

Lead - Program Manager (Digital Org)

Freshworks

2024-7 - 2025-3 · 9 mos

Chennai, Tamil Nadu, India

Driving key program management initiatives to optimize sales operations and streamline workflows across teams. Analyzed customer data to develop actionable insights. Collaborated with cross-functional teams to implement process improvements and enhance client onboarding experiences.

Regional Sales Lead (North America)

Freshworks

2023-10 - 2024-7 · 10 mos

Chennai, Tamil Nadu, India

Led a high-performing inside sales team, achieving 140% of sales targets in Q2 and 120% for H1 2024. Developed and implemented sales strategies to drive pipeline growth and improve conversion rates. Enhanced CRM workflows, enabling better pipeline visibility and more accurate forecasting. Collaborated with cross-functional teams, including marketing and product, to align strategies with customer needs

Associate Sales Lead (North America)

Freshworks

2023-3 - 2023-10 · 8 mos

Achieved 140% of quarterly sales targets by developing customized strategies for key accounts and managing a high-performing team. Enhanced CRM workflows to improve pipeline management, enabling more accurate forecasting and reporting. Mentored team members, providing guidance on closing deals and optimizing client relationships.

Senior Account Executive

Freshworks

2022-1 - 2023-3 · 1 yr 3 mos

Chennai

Recognized in the 2022 President's Club for outstanding contributions. Led strategic business development as Senior BDE, collaborating with Marketing and Sales Ops to analyze state performance for targeted sales. Managed dual roles as Senior BDE and SDR AE for the east team, consistently hitting monthly targets. Initiated training for new reps, fostering team development and ensuring seamless transitions.

Account Executive

Freshworks

2019-2 - 2022-1 · 3 yrs

Chennai Area, India

Responsible for new business acquisition for the SMB market. Surpassed revenue targets with close to $1M ARR and expanded clientele by onboarding 300+ new businesses. Recognized in the 2020 President's Club for outstanding contributions.

QA GET

USUI SUSIRA INTERNATIONAL PRIVATE LIMITED

2018-6 - 2019-2 · 9 mos

kakalur Industrial Estate

Developed, organized, and managed quality control processes and procedures. Supervised equipment maintenance and calibration. Analyzed and interpret reports to determine the cost-effectiveness of production and maintenance.

Campus Manager

slice

2018-1 - 2018-4 · 4 mos

Chennai, Tamil Nadu, India

• Drove student awareness and referrals • Assisted with customer onboarding and loan documentation • Conducted student and reference verifications • Supported repayment follow-ups