Steven Phalen

Experienced operations and account leader with a demonstrated history of driving growth and performance across pharmaceutical HUB services, patient access programs, government relations, healthcare, telecommunications, and sales environments. Skilled in multi-million-dollar portfolio management, P&L oversight, KPI/SLA governance, data analytics, project implementation, and large-scale team leadership. Data-driven executive who leverages performance analytics, Power BI reporting, and structured RCA/CAPA methodologies to optimize operations, improve forecasting accuracy, strengthen client retention, and drive measurable revenue growth. Proven success launching new-to-market drug programs and aligning operational execution with strategic business objectives. Strong healthcare operations professional with a Bachelor of Science in Telecommunications from the University of Kentucky.