Steven Alcantara

Supervised and allocated 90+ associates daily across fulfillment tasks based on projected volume and operational demand, ensuring optimal resource utilization. Tracked performance KPIs such as Cases Per Hour and department cost efficiency, driving a 30% increase in stow rate over tenure. Designed and refined departmental workflows to maximize daily throughput while maintaining 100% safety compliance. Coached underperforming associates through structured feedback and performance plans, contributing to improved productivity and engagement scores. Collaborated with Operations Manager to lead engagement events, boosting team morale and enhancing associate satisfaction across shifts.

Supervised daily warehouse operations for plumbing supply distribution, leading a team of 25 associates across shipping, receiving, inventory, and order fulfillment. Directed the accurate picking, packing, and distribution of 10,000+ plumbing and HVAC units weekly to contractors, retail outlets, and job sites. Implemented process improvements in inventory and receiving operations, reducing stock discrepancies by 18% and improving cycle count accuracy. Enforced safety and compliance standards, maintaining a 100% incident-free record across three consecutive years. Partnered with transportation vendors and internal logistics teams to optimize delivery schedules, cutting transportation costs by 12% while improving on-time delivery.