steve griffin

senior technical training specialist

About

Experienced instructional design, training and customer support professional. Recently completed a certificate program in instructional design and online learning. Deep expertise in management, engineering software, electronics and investment products. Have worked for top-tier companies in the Electronics and Financial Services Industries. Specialties: Instructional design, face to face instruction, presentation skills, curriculum design for online delivery and project management.

Country

united states

City

boston

Industry

professional training & coaching

Skill

instructional design, technical writing, program management, training, project management, business development, leadership, software documentation, cross functional team leadership, perl, simulations, e learning, product development, vhdl, technical training, process improvement, electronics, verilog, management, six sigma, team leadership, product management, integration, enterprise software, testing, vendor management, requirements analysis, analysis

Experience

investment specialist

merrill lynch

2006-1 - 2011-12 · 6 yrs

Call center representative supporting clients with service requests, new account inquiries, asset consolidation, trades and brokerage web site inquiries. Also supported Financial Advisors in the field with service requests. Referred business opportunities to other lines of business (banking, full-service advisor, private banking) when appropriate.

investment representative

edward jones

2006-2 - 2006-8 · 7 mos

senior field applications engineer

sequence design

2003-3 - 2005-2 · 2 yrs

* Provided pre and post sales support for Sequence Design power management software. * ·Drove customer evaluations to completion, resulting in product sales. * ·Supported deployment of Sequence software at customer sites. * ·Maintained and delivered customer training classes.

regional education manager

synopsys

1996-8 - 2003-1 · 6 yrs 6 mos

* Managed a $ 2 M education business and a staff of 6. * ·Established and maintained major account relationships with Nortel, Lucent and Agere. * ·Established and oversaw operations for 4 training centers. * ·Maintained high level of customer satisfaction with training courses (yearly average of 4.5 of 5.0 on customer feedback surveys). * ·Lead cross-functional teams to complete 12 course development projects (instructor-led and eLearning). * ·Created templates and procedures to help reduce course development time by 40 %.

staff instructor

synopsys

1993-6 - 1996-8 · 3 yrs 3 mos

* Developed and delivered lecture/lab workshops to Synopsys customers. * ·Developed 2 new workshops (Chip Synthesis and Simulation with VHDL, Verification with VSS). * ·Taught 8 additional workshops on topics including: Verilog, VHDL, Logic Synthesis, Behavioral Synthesis, Static Timing Analysis, Digital Simulation.

senior instructor

mentor graphics

1987-6 - 1993-6 · 6 yrs 1 mo

Developed and delivered lecture/lab workshops to Mentor customers. ·Co-developed an Advanced Simulation Workshop ·Delivered customer workshops on all aspects design creation and simulation (ASIC and board-level). Including: Schematic Capture, digital simulation, analog simulation, library creation and modeling, VHDL Language, simulation and synthesis. Also delivered workshops on UNIX system administration and Mentors proprietary scripting languages (HI and AMPLE).

applications engineer

lsi corporation

1985-3 - 1987-6 · 2 yrs 4 mos

* Provided pre and post-sales support to customers doing ASIC design. * ·Supported over 60 customer designs to completion. * ·Completed 3 turnkey designs. * ·Provided major account support to Digital Equipment Corp. * ·Delivered training on ASIC design and LSIs proprietary CAD tools.

design engineer

hamilton test systems

1982-6 - 1985-3 · 2 yrs 10 mos

* Part of design team for Hamiltons line of microprocessor-based emissions testers. * ·Designed ASIC for interface to magnetic tape storage. * ·Board-level design, algorithm design and assembly language coding for automatic calibration subsystem.