stephen moroney

stephen moroney

About

A proactive and experienced Manager in the Telecommunications and Supply Chain Industry. Exceptional relationship, project and change management skills, using these strengths to improve business communications and implementing robust, cost efficient processes. A skilled problem-solver, demonstrating in-depth analytical ability coupled with strategic vision to facilitate improved operational performance. A highly-motivated, innovative and experienced leader with over 20 years of experience and highly-skilled at building and motivating teams which have delivered high profile and imaginative solutions.

Country

united kingdom

City

bidston

Industry

telecommunications

Skill

telecommunications, service delivery, change management, call centers, project delivery, broadband, customer experience, voip, management, project management, leadership

Experience

virgin media

partner relations manager

virgin media

2014-4 - 2018-8 · 4 yrs 5 mos

* Responsible for the relationship between Virgin Media and its 3rd Party Suppliers * Conduct all contract and commercial negotiations with external Suppliers ensuring all internal stakeholders included and updated * Leading a remote team to successfully implement contractual and financial changes to achieve efficient and effective resolution * Strategic and forward planning of new working practices. * Dispute management resolution. * Finance and data analysis/audits to ensure correct payments made to 3rd Party suppliers

hm forces

corporal

hm forces

1983-9 - 1993-9 · 10 yrs 1 mo

Electrician and Combat Engineer at various postings across UK, Germany and the Middle East and active duty during the First Gulf war.

virgin media

operations manager

virgin media

2003-6 - 2009-9 · 6 yrs 4 mos
virgin media

installation engineer

virgin media

1994-6 - 1994-12 · 7 mos

Installed and repaired cable equipment into customer premises

virgin media

national compliance and collections manager

virgin media

2009-9 - 2013-9 · 4 yrs 1 mo

* Planning and implementation of various regulatory and financial audits across the supply chain and installation areas of the company to reduce losses of company assets through fraud. * Developing a compliance and working culture across the company's outsource partners * Managing the national team whose role was to recover company assets from external customers’ properties * Accomplishments: * Reduced stock levels carried nationally by Field Engineers by £1.5 million in six months * Integrated a 100 strong self-employed workforce into the company by a mixture of TUPE and * recruitment.

virgin media

operations centre manager

virgin media

2001-1 - 2003-6 · 2 yrs 6 mos

* Responsibilities: * Managing a centre that provided full and effective back office logistical support to a 500 strong Field Engineer workforce to enable them to carry out both installations and repairs to company assets in customer premises. * Accomplishments: * Integrated two centres into one creating cost efficiencies and a reduction in headcount whilst improving on the operation.

virgin media

operations supervisor

virgin media

1995-1 - 2001-6 · 6 yrs 6 mos

* Responsibilities: * Managing 3 teams across 3 sites across the South West and Midlands areas ensuring all Telephone activations, Disconnects and amendments were carried out to customer specifications. * Accomplishments: * Designed and Implemented the facility to enable Portability of Telephone Landlines in conjunction with British Telecom which is still a recognised industry standard.

Education

crypt school

crypt school

1979-1 - 1983-1 · 4 yrs 1 mo

stephen moroney's Contact Information

Email

******@***.com

Phone

(**) *** ****

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