Stefan Faina

As a dedicated professional, my focus is on sourcing and engaging top-tier talent while cultivating strong client relationships. I specialize in tailoring recruitment strategies, conducting thorough candidate assessments, and ensuring seamless communication between clients and candidates. Excited to contribute to the growth and success of both individuals and organizations in the dynamic field of bilingual recruitment

In this position: I am part of CIBC’s new channel of direct credit card sales at Pearson International Airport. I spearhead engagement with customers, specialising in sales of Aventura VISA credit card by matching product with customer needs. Following are my key achievements: ● Maintained a high level of sales quality through improvised sales techniques in high-demand and high-traffic work environment, while retaining proper compliance and ethical practices. ● Recognized for top compliance, approval, and customer service that aided in achieving assigned targets. ● Support in fostering and preserving strong team dynamic through coaching, training, and support. ● Facilitated in Canada-wide airport credit card sales being fastest growing and among most profitable business channels for CIBC.

In my past role: I was hand-selected to be part of an expansion initiative branching from OVIO in Toronto to continue promoting Bell Canada in the increasingly valuable National Capital Region market. Following are my key achievements in Ottawa: ● Replaced the existing vendor and became number one vendor for Bell in Ottawa despite having a much smaller initial team. ● Acknowledged by Bell as consistently ranking among the Top 20 representatives across Canada along with building, training, and maintaining multiple teams. ● Critically evaluated sales operation to identity key areas for improvement and implement new processes that resulted in increasing efficiency and profitability. ● Supported the hiring, training, and ongoing development of a team of sales professionals providing expert leadership and surpassing management sales volume expectations. ● Increased size of sales force by 500% ● Developed high-performance mindset within the team driving exceptional sales growth through effective strategic planning and closing.

In my past role: I have coordinated with cold leads through residential, face-to-face canvassing to secure ongoing sales growth for Bell Canada across their home service offering including Fibe TV, Fibe Internet, and Home Phone. I have supervised highly skilled teams and managed the strategic design/development of sales and marketing plans. I have dealt with customer escalations and complaints, demonstrating a strong capacity to develop real time solutions to complex problems. I have built and maintained collaborative relationships with clients leading to referrals and extensive new business acquisition rates.

In my past role: I have collaborated with numerous account holders to drive ongoing customer engagement and satisfaction. I have cooperated with sales team to deliver revenue and profit growth by disseminating key product information to customers. I have produced a range of strategies to boost sales and drive customer retention across the existing portfolio. Following are highlights of my key achievements that I attained: ● Conducted sophisticated analysis on consumer behavior to re-design and improve the overall customer experience and drive long-term client acquisition rates. ● Tracked and analysed product developments, industry trends and client insights to maintain an outstanding knowledge of the current marketplace and provide accurate advice to customers.

In my past role: I was elected to a full-time executive position including a range of responsibilities such as the planning and execution of numerous social, academic, cultural, and charitable events across the university. I have managed budgeting and forecasting analysis for over $10 million in student fee levies. Following is my key achievement that I attained: ● Provided oversight for the development of Hive Café to improve the food service available on campus though a sustainable, non-profit, student run operation. ● Spearheaded new Loyola campus initiatives such as Orientation Concert, Oktoberfest, Héma-Quebec Blood Drive, and Loyola Red Carpet Night through careful collaboration with on-campus groups and other student associations