Spencer Fitzgerald

I currently work as a licensed-assistant to a real estate agent who has 25+ years of experience in the industry. As his assistant, I have had great exposure to client customer service. Some of my responsibilities are listed below: ▪ Explain the pros and cons of 15 floorplans and standard features allowing clients to make an informed decision about which home to buy ▪ Schedule showings and negotiate contracts resulting in an added $2.1 million in sales ▪ Built a website for the company at homecenteratvineyard.com which allows clients to browse floorplans, search open lots, and file warranty claims increasing efficiency by 12.5%

* ▪ Consulted with key stakeholders and Maryland doctors to gather system requirements for how medical * professionals interact with the Maryland Department of Transportation * ▪ Wrote SQL queries to generate online reports for Maryland Department of Transportation managers * ▪ Developed an online portal in VB.Net for doctors to issue medical disability placards, which helped * offload the 200,000 annual placard-based MDOT office visits

As a Tax Associate I learned a number of valuable customer service skills and I was able to add value to the company because I speak Spanish fluently. ▪ Prepared 1040 EZ, 1040 A, and 1040 tax returns ▪ Entrusted to file more complicated tax returns freeing up the time of the top tax associates in the office ▪ Prepared 10 tax returns in Spanish providing the clients with a more pleasant experience

* ▪ Building a Django web application for management to view construction items, contracts, and * customization items for each home * ▪ Used jQuery to create a responsive design with AJAX calls to update the backend PostgreSQL database * ▪ Setting up Heroku pipelines for Continuous Integration to the production server