Anna (Siqi) Gong

• Manage product field quality performance, customer escalations, proactively identify top issue via data analysis. • Collaborate with Contract Manufacturers (CM) and component suppliers to perform root cause analysis, reducing the Annualized Return Rate (ARR) and driving improvement in NPI phase via DFMEA. • Host monthly quality review across Software, Hardware products at Nutanix, presenting to C-level executives. • Perform risk assessment and lead the Stop Ship/Purge process cross functional teams to minimize field impact. • Lead cross-functional teams to conduct thorough root cause analysis for product and process quality issues to foster a quality-focused culture. For example, utilized process mapping, 5 Whys, fishbone diagram, pareto analysis and successfully reduced failure analysis process cycle time by 20%. • Design and release automated quality metrics/dashboards to drive data-driven decisions for quality management. • Manage process/product quality of RMA partner and coordinate new product introduction (FAI) at RMA center.

• Owned key metrics including First Pass Yield (FPY), managed ORT and OOBA with CM, implemented a “fail faster” strategy with Test Engineer. Defined metrics to measure CM quality in QBR and drove quality initiatives. • Performed First Article Inspections (FAI), reviewed/approved Engineering Change Order (ECO) in Arena PLM. • Conducted ISO 9001 audits at CM as a Certified Lead Auditor to ensure consistent product and process quality. • Led DIMM DoE experiment to improve overall field quality performance by catching defective parts in-house.

• Utilized FMEA for quality processes to identify risks with top priority and develop actions to mitigate the risk. • Monitored supplier component DPPM, established internal control plan, coordinated with suppliers to improve. • Led 8D with cross functional teams on customer escalations, identify root cause, develop, and execute CAPA. • Maintained QMS and EMS to comply with ISO 9001, 14001, organize management review meetings. Performed internal audit. Coordinated customer audits and external audits from certified bodies for ISO, UL, CCC, etc.

• Analyzed imbalances between demand of medium and large size track and effective capacity, considering OEE • Identified the Machining Process and Assembling Process as bottleneck processes based on Takt Time • Verified the best way to rearrange the production line in terms of Capacity Utilization to expand the capacity

• Recognized the highest occurring type of defect via Pareto Chart, utilized Fishbone Diagram to perform root cause analysis • Organized a Lean Production Workshop to introduce 8 wastes, standard working, root cause analysis and 5S

•Participated in one month internship to raise HIV awareness among youth in Hyderabad India. •Trained by professional doctors and organized workshops in schools to sensitize the students about the HIV/AIDS and build a generation of socially responsible leaders who have the knowledge to fight against this deadly disease.