Silvia Sandoval

In charge of Ocean and Landside Product for Asia, LATAM, USA to/from Mexico with the following responsibilities: Market Analysis: Conduct thorough market analysis to identify pricing trends, competitor strategies, and optimization opportunities, enhancing competitiveness. Cost Analysis: Analyze transportation, storage, and handling costs to optimize pricing structures, improving profitability and reducing operational expenses. Price Optimization: Utilize advanced models to optimize pricing based on demand, seasonality, and capacity constraints, maximizing revenue and competitiveness. Contract Negotiation: Negotiate pricing contracts with carriers, suppliers, and vendors for favorable terms and rates, resulting in cost savings and improved service levels. Data Analysis: Analyze sales data, customer preferences, and market trends to forecast demand and adjust pricing strategies, leading to more accurate decisions. Risk Management: Assess risks associated with pricing changes and develop strategies to mitigate impacts on profitability, enhancing financial stability. Customer Engagement: Collaborate with sales and marketing teams to tailor pricing strategies to customer needs, increasing satisfaction and loyalty. Performance Monitoring: Continuously monitor pricing metrics and KPIs to evaluate strategy effectiveness, enabling timely adjustments for desired outcomes. Compliance Management: Ensure compliance with pricing regulations and industry standards, avoiding penalties and maintaining reputation. Continuous Improvement: Stay updated on industry trends and technologies to drive innovation and maintain competitiveness, fostering long-term growth.

In a Multinational Company in the retail sector my main activities as head of the HR and Office Manager were: Recruitment and Talent Management: Activity: Overseeing the recruitment process, including sourcing, interviewing, and onboarding new employees. Additionally, managing employee development and performance evaluation processes. Result: Ensuring a skilled and motivated workforce, reducing turnover rates, and fostering a positive work environment conducive to productivity. Employee Relations and Conflict Resolution: Activity: Handling employee relations issues, mediating conflicts, and addressing grievances to maintain a harmonious work environment. Result: Promoting a positive workplace culture, improving employee morale, and minimizing disruptions to productivity. Policy Development and Compliance: Activity: Developing and implementing HR policies and procedures in compliance with labor laws and regulations. Result: Ensuring legal compliance, mitigating risks, and providing clear guidelines for employees, leading to a fair and transparent work environment. Office Administration and Facilities Management: Activity: Managing day-to-day office operations, including facilities maintenance, supplies procurement, and vendor management. Result: Ensuring a well-organized and efficient workplace, optimizing resource utilization, and providing a conducive environment for employee productivity. Strategic Planning and Employee Engagement: Activity: Collaborating with leadership to develop HR strategies aligned with organizational goals, as well as organizing employee engagement activities and initiatives. Result: Enhancing employee satisfaction, retention, and productivity, while contributing to the achievement of strategic objectives and overall business success.

This is a Local Trucking and Warehouse company based in California with Warehouses in CA, NY, NJ and other states where I has in charge of the following activities: Administrative Management: Overseeing administrative functions such as managing office supplies, coordinating mail and deliveries, and handling correspondence. Safety and Compliance Documentation: Managing documentation related to safety regulations, including driver logs, vehicle inspection reports, and compliance records. Billing and Accounts Receivable: Handling billing processes, invoicing customers for services rendered, and managing accounts receivable, including following up on overdue payments. HR Support: Assisting with HR-related tasks such as maintaining employee records, processing payroll, and coordinating employee benefits. Customer Service and Communication: Serving as a point of contact for customer inquiries, providing information on services, and addressing customer concerns or issues.

In charge of the Human Resources department and recruitment area. In charge of the areas of selection process, interviews, evaluations and payroll. Also, in charge of disability control and programs, incentives for employees and social security procedures.

Manage a team of 4 direct reports and a total of 44 people in the team. In charge of service quality, NPS, and CSAT. Handle top 2 accounts for the company exceeding clients’ expectations leading to growth.

Manage a team of 10 direct reports in charge of the biggest account for outsourcing service, providing best in class service to external customer.

Advance Excel Program

The program consist in diferent modules, such as coaching, difficult conversations, Development plans, recruiting.