Shishir Joshi

Seasoned professional with over 20 years of comprehensive experience in operations, customer service, risk management, and vendor management. Proven track record in enhancing operational efficiency, improving customer satisfaction, and leading high-performance teams across various sectors, including travel, food, e-commerce, banking, insurance and leave of absence. Adept at managing large teams, driving process improvements, and implementing strategic initiatives to support business growth and operational excellence. Core Competencies # Operations Management: Extensive experience in leading contact centers, optimizing resource planning, and implementing effective operational strategies. # Customer Service & Risk Management: Expertise in managing customer service functions, fraud prevention, and mitigating financial and reputational risks. # Vendor & Stakeholder Management: Skilled in negotiating contracts, managing vendor relationships, and coordinating with internal and external stakeholders. # Process Improvement: Proficient in identifying areas for improvement, leveraging KPIs to drive change, and introducing new technologies to enhance service delivery. Proficient in various communication channels, such as emails, phone calls, chat and social media