sheryl hedlund

As a receptionist I handle daily communications with new and existing studio members including: phone/email, retail sales, and account details/ billing. I help to create a warm and welcoming environment to all that express an interest in the aerial arts. As an instructor I create a safe environment for students to learn specialized and difficult skills in a manner that is warm and uplifting.

Review recorded calls for accuracy per the clients guidelines, deliver coaching needed to help agents improve their quality scores, assist wherever else was needed including training agents to any new guidelines providwd.

Maintained client relations via phone, processed customer requests, such as funds transfers, card replacements, explained fees, and filed disputes and fraud transactions.

Maintained client relations via phone and email. Entered incoming product orders through company software and reviewed for accuracy. Other general office duties assigned as needed.

Intensive travel planning for clientele. Ensured customers a pleasant stay by arranging hotel reservations, car or taxi services, catering, and other necessities as needed. Additional duties included logistics, billing, and telephone inquiries.

Responsible for employee supervision, and assistance. Store operations such as: open and closing duties, cash room, inventory, and other logistics as needed. Utilized knowledge of the entire store to work various roles.