Shengxu S.

• Designed cloud service architectures from 0 to 1, ensuring high availability, security, scalability, and performance through continuous optimization. • Developed and optimized CI/CD environments from 0 to 1, configuring and maintaining tools such as Jenkins, GitLab, Harbor, OpenLDAP, and Nexus. • Designed and implemented observability solutions from 0 to 1 using Elastic Stack, Grafana Stack, and OpenTelemetry to achieve real-time monitoring and alerting for enhanced system reliability. • Designed and executed comprehensive security strategies, covering network policy, k8s RBAC, system hardening, and container security policies to enhance compliance and prevent vulnerabilities. • Configured reverse proxies (OpenResty, Apisix) and CDNs (Cloudflare, CloudFront), optimizing performance and managed firewall policies, to enhance system efficiency and security. • Configured and managed on-premises services such as file servers and virtual machines, while also overseeing Microsoft 365 administration. • Diagnosed and resolved technical issues to minimize downtime and maintain operational efficiency. • Researched and tested innovative solutions to meet evolving business requirements and technological advancements. • Led the creation and maintenance of technical documentation and operational standards, driving knowledge sharing, process standardization, and cost optimization to support sustainable business growth.

• Administered cloud services on AWS, Aliyun, and Google Cloud. • Managed and monitored infrastructure using Prometheus and Grafana, focusing on system performance and latency metrics. • Developed and maintained Ansible playbooks for automated configuration management. • Optimized load balancing and reverse proxy servers (HAProxy, Nginx, Squid) to improve system reliability and performance. • Implemented DDoS protection utilizing Fail2Ban with a central database. • Automated SSL certification management with Let's Encrypt for seamless certificate creation and renewal.

• Delivered managed workplace services (MWS) to clients under annual contracts, ensuring high-quality IT support. • Provided onsite desktop support, including setup, configuration, and troubleshooting for various systems. • Maintained and supported Microsoft Servers and LAN/WAN networks, ensuring reliable network performance. • Supported in-house server infrastructure and printer servicing in collaboration with the Printer Service Team. • Monitored IT equipment health and generated detailed reports to ensure optimal performance. • Set up new equipment as needed, including NAS, Windows Servers, switches, PCs, and printers.

• Provided daily IT support for hardware and software troubleshooting, repair, and recovery, ensuring minimal downtime and effective resolution. • Coordinated and communicated with impacted departments to keep them informed on the status of IT issues. • Set up, maintained, and administered Windows-based servers to ensure reliable server performance. • Troubleshot WAN & LAN issues, enhancing network reliability and performance. • Performed regular security monitoring to identify and mitigate potential intrusions. • Developed applications to meet specific company requirements, improving operational efficiency. • Provided regional IT support across Taiwan, China, Japan, Korea, Senai, and Penang (Malaysia), ensuring consistent IT service delivery.

• Handled all daily user support functions, ensuring timely and effective resolution of IT issues. • Prepared and set up IT-related equipment, including computers, printers, and network devices. • Updated ERP system databases, maintaining accurate and up-to-date information. • Coordinated with external vendors to troubleshoot and resolve process and application-related issues.

• Performed system administration and maintenance to ensure optimal system performance and availability. • Provided 1st level support for desktops, servers, and network infrastructure, addressing user issues and maintaining system functionality. • Assisted the IT manager in planning and managing system backups, ensuring data integrity and recovery capabilities.

(Nintendo RMA Repairs Project-Wii & Wii U) • Managed project scheduling and budgeting to ensure timely and cost-effective project completion. • Balanced customer needs with factory capabilities, developing feasible plans to meet both requirements. • Contributed to the establishment of SOPs, Factory Standards, and monthly KPIs, ensuring consistent quality and performance metrics.

(Sony Laptop and All-in-one) • Analyzed faulty products to identify root causes and implement corrective actions. • Addressed customer complaints directly, ensuring swift resolution and customer satisfaction. • Optimized operational workflows to improve efficiency and productivity. • Developed and implemented new testing programs using VB for computer systems and C for single-chip electrical automation control. • Enhanced existing testing procedures, improving accuracy and reducing testing time.