Shekhar S.

Served as Subject Matter Expert on critical operational projects at Amazon, providing expert guidance to senior management and driving strategic project initiatives from planning through execution. • Planned, coordinated, and oversaw multiple concurrent operational project workstreams, ensuring on-time delivery aligned with business objectives and quality standards. • Mentored and coached 10+ junior team members through structured project onboarding, improving team capability and reducing ramp-up time via improved SOP documentation. • Tracked and reported weekly project KPIs and performance metrics to senior stakeholders, enabling data-driven decision-making and course corrections. • Established project knowledge-management frameworks and best practices, improving cross-team information flow, documentation, and project continuity. • Facilitated Agile project meetings, retrospectives, and status updates, continuously improving team workflows and delivery timelines. • Coordinated with cross-functional departments to define project scope, identify risks, and align deliverables with operational strategy.

Applied subject matter expertise in fulfillment center operations to support quality assurance projects for Amazon, maintaining the highest standards of accuracy and project compliance. • Applied subject matter expertise in fulfillment operations to support quality assurance projects, maintaining 99%+ accuracy across all assigned project tasks. • Monitored, verified, and documented operational project processes using internal digital platforms, ensuring compliance with project quality standards. • Collaborated with distributed remote project teams to implement and uphold consistent quality benchmarks across concurrent operational workstreams. • Identified process inefficiencies within project workflows and escalated improvement recommendations to project leads. • Maintained accurate and organized project activity logs and reports for management review, audits, and continuous improvement planning.

Acted as Subject Matter Expert for pre-sales product knowledge while coordinating the full sales project lifecycle — managing leads, CRM data, stakeholder meetings, and KPI reporting. • Acted as Subject Matter Expert for pre-sales product knowledge, coordinating the full sales project lifecycle from lead generation through qualified handoff for 50+ active prospects simultaneously. • Managed and maintained CRM platform (LS-CRM) with real-time lead data, task assignments, activity logs, and project pipeline forecasts. • Prepared and presented weekly KPI reports, project performance plans, and revenue forecasts to management, ensuring timely and accurate delivery. • Coordinated scheduling of 20+ weekly stakeholder demos and meetings for Academic Counselors, optimizing team time and resource allocation. • Proactively identified project bottlenecks in the lead funnel and implemented corrective actions, improving conversion rates and team productivity.