sheila lu

* Maximized revenue by selling to existing, potential and target clients. Satisfied customers requirements both from external and internal utilizing professional sales techniques and team work spirits * Managed accounts and ensured hotel prompt response by quotations, agreements, or contracts and conducted site inspection, sales calls, entertainment, prospecting calls and pertinent activities * Organized Sales Development / Road Show to enhance the relationship and promote hotels by destination and interest to all clients * Developed new markets and build brand awareness in secondary cites by frequent trips, prospecting calls, exhibitions, conventions, trade shows, designed travel products and joint marketing efforts * Generated incremental on existing key accounts productions and worked strategically to maximize the business potentials no only satisfied clients but also respect the concern from other department colleagues

Organized and led to attend the top 3 travel marts, trade shows and road shows -Collaborated with airlines for familiarizations trip and entertained events according to planned schedule within budget -Handled inquires with efficient quotation and replies about 500+ per year -Generated revenue and maximized market share through planned sales calls and activities targeting defined key and prospect accounts by revenue increasing -Developed new key accounts and opened new market; maintained existing accounts yearly revenue increasing; tracked accounts with consistent accuracy -Worked closely with social media and was invited to travel radio channel to share the travel experience and tips for travel safety abroad

-Provided standard services based on hotel loyalty programs rules and regulations -Interacted effectively and professionally with individual hotel for inquiries, seasonal promotions, trade shows, yielding quotations and strategy plans -Selected to design a ground-breaking sales force to drive “ incremental” and “new” business and to create awareness -Developed sound and practical sales structure that would support current and long term goals that would benefit hotels, owners and IHG management

-Chaired regular meetings with hotel Director of Sales to uncover, realize and anticipate market needs for tactical action to gain the market share -Maintained the client database and filing system adhering to company policy and procedure -Conducted and participated in client interviews process, meeting, entertaining client and handling their inquires -Established sales strategies to ensure forecasted occupancies and revenues are achieved -Developed new accounts and maintained the relationship for upcoming hotels business potential; handled 800+ group inquiries proactively

Provided relevant market research reports necessary for the proper evaluation of market performance both on terms of business types or segment contributions to total business -Analyzed according to hotel historical data, market trend information, competitor’s updates and client comments -Contributed convictively suggestion and constructive ideas for management marketing plan strategies

Experienced in several sections, accounting secretary, accounts receivable, paymaster and income audit