Shannon R.

reating, administering, and distributing access control badges and biometrics to the building • Ensuring the building meets civil defense requirements and facilitating the requirements for the civil defense and Baladia licensing • Managing fire systems maintenance, fire safety and CPR-First Aid, to ensure safety and security • Developing human resources, security and accounting best practices and business procedures for facility services and building access • Created a recruitment form for incoming CVs to import directly into our recruitment database • Preparing and managing maintenance and facility relationships and contracts • Developing and implementing access control procedures in line with SAMA compliance guidelines • Managing a facility service team, implementing various training and OKRs for their professional development • Creating, generating, and reporting monthly and annual facility services and operational costs • Budgeting and managing shared services and costs for the building • Reviewing and facilitating payment of invoices for building costs, parking, utilities, and renovations valued over 2.5 Million SAR annually • Supervising the operations of all maintenance and tenant requests • Designing and implementing renovations to increase employee satisfaction and efficiency in the workplace • Facilitating communication between clients, government entities, security, tenants, parking and other Laysen Valley Management

•Business development and marketing specialist • Website and Social Media Analytics •Successful in approaching and acquiring high end accounts • Guiding and receiving customized client orders • Negotiating financial agreements • Communicating with suppliers to ensure timeliness and customer satisfaction • Managing e-commerce accounts and sales in UAE and Saudi Arabia

•Successful in approaching and acquiring high end customer accounts •Negotiating financial agreements •Communicating with suppliers to ensure timeliness and customer satisfaction •Managing e-commerce accounts and sales in UAE and Saudi Arabia via website, noon and amazon

• Providing superior customer service to high-end, local and international customers • Replenishing inventory and stock items with care and tidiness • Advising clients on alterations and liasoning appointments between customers and tailoring • Maintaining a clean and inviting environment for customers • Reporting to supervisors and assisting with shop duties, coordination, and administrative tasks • Providing superior administrative / customer support via telephone and email communications • Using discretion and integrity when handling private personal and financial information

• Administrative support for various departments (i.e. Sales, Accounting, Marketing, Quality Assurance) • Reporting to high level supervisors and assisting with scheduling, coordination, and administrative tasks • Marketing initiatives, presentations, customer outreach and creating promotional material • Provide superior administrative / customer support via telephone and email communications • Knowledge of high-quality ingredients and their respective quality documents and certificates

• Entrusted with confidential information and financial documents • Reporting to high level supervisors and assisting with scheduling, coordination, and administrative tasks • Accounting functions including processing AP, AR, billing, reconciliation and generating bank deposits • Created a payment collection plan that successfully improved payment collection and reduced overdue invoices • Prepared monthly reports to identify progression and areas of improvement • Account management and customer service via telephone, email, and client care software • Successfully guided staff members and clients in new accounting and financial reporting software • Data Entry of private patient survey reporting

• Updated, analyzed and organized prisoner files to improve prisoner safety • Assisted in investigations of potential threats to federal employees • Tested the security of federal buildings in order to identify potential security risks • Accompanied US Marshals to court proceedings and observed prisoner transportation

• Assisted education and integration of families in English, written and verbally • Completed, scanned, copied, and filed government and case file forms • Assisted in the case-management of refugees in their 1-3 months of resettlement • Accompanied and supported refugees to government buildings and local services

• Provided superior customer assistance to customers’ various requests • Utilized databases and inventory knowledge to administer transactions with customers • Used discretion and integrity when handling private financial information