seth ritter

* Implemented remote connection software for clients to expedite repair time by 125%. * Wrote several internal training articles which increased team productivity by 200%. * Averaged 10 minute support phone calls with a customer satisfaction accuracy of 90%.

* Led my team with a 67% in customer service. The total team average was a 62%, the goal is a 72%. I scored 100% 2 out of 5 months. * Streamlined repair turn around time by 50% and maintained 30 minutes or less. * In 1 year my team assisted over 67,619 customers with a 55.8% on time rate.

* Organized onsite materials, tools, and maintained a clean environment * Increased work flow by 50% and designed a more efficient input system for proposals, * invoices, and other work related documents * Optimized productivity of all company computer’s, mobile devices, and networks * which resulted in 200% more leads and maximized work completion time by 50%.

Instacart (YC S12) is building the best way for people everywhere in the world to shop for groceries. Using your phone or the web, you can order groceries and have them delivered to your door in minutes. You can choose from a variety of local stores including Whole Foods, Safeway, Costco, Mariano's and many more, as well as being able to mix items from multiple stores into one order. Every day, we solve incredibly hard problems to create an experience for our customers that is nothing short of magical. We are located in San Francisco, and well-funded by some of the greatest investors in the world, like Sequoia Capital, Khosla Ventures, Andreesen Horowitz, SV Angel, and Y Combinator. Check out www.instacart.com/locations to see our delivery coverage maps.