Serkan Coskun

Field Support Engineer @ Total IT Global

About

Professional IT Support Engineer with 10+ years of experience, providing technical support to 1,000+ users and managing 500+ devices via Active Directory. Achieved a 95% issue resolution rate, performed 200+ installations/upgrades, and improved system uptime by 20%. Skilled in network troubleshooting, system maintenance, and customer service, with a proven ability to adapt and exceed performance targets.

Country

Spain

City

Barcelona

Industry

Information Technology & Services

Skill

Office 365 Administration, IT Support, ServiceNow, System Administration, Windows Server, Microsoft SQL Server, Microsoft Azure, ITIL, VMware, Technical Proficiency, Troubleshooting, Office 365, Microsoft 365 Security, Microsoft 365, Azure Active Directory, Problem Solving, Microsoft Office, Network Infrastructure, Infrastructure, Windows

Experience

Field Support Engineer

Total IT Global

2023-3 - 2024-3 · 1 yr 1 mo

İstanbul, Türkiye

IT Support Engineer

CK Enerji

2021-1 - 2023-3 · 2 yrs 3 mos

İstanbul, Türkiye

IT Technical Support to CK Enerji Boğaziçi Elektrik (with 1000+ users and employees) Responding to client support queries. Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software, peripherals, and hardware. Running software diagnostic tools and physically inspecting hardware systems. Talking to clients through basic problem-solving processes. Providing basic computer training. Installing and upgrading hardware and software systems. Writing training manuals. Following up with clients. Completing support tickets.

IT Support Specialist

Onur Air Taşımacılık A.Ş.

2015-4 - 2019-9 · 4 yrs 6 mos

Istanbul, Turkey

IT support (hardware, software, network) to the 1000+ employees at the general management offices of the airline company and its technical offices of the airplane engineers

IT Support Specialist

2009-12 - 2012-12 · 3 yrs 1 mo

Istanbul, Turkey

Giving IT support to different local companies and institutions as a freelancer: - Windows and Ubuntu system installations, configurations, formats, reinstallations - Software and hardware support according to the customers' needs - Periodic back up services - Network, WIFI, router installations, configurations and support - Remote IT support to users

Computer Technical Specialist

Astech Teknoloji

2005 - 2009 · 4 yrs

Istanbul, Turkey

Installation, configuration, technical support of GPRS systems and WIFI network to intercity buses of different companies such as Kamil Koç, Metro Turizm