Amen Shanaa'h

• Managed end-to-end ticketing operations and solutions, including system setup, event creation, and the design of customized seat maps. • Collaborated with internal teams and external vendors to oversee logistics, ticketing, and technical requirements. • Served as the primary client liaison, ensuring seamless communication, coordination, and execution of event operations. • Supported high-profile events such as Riyadh Season, Benchmark, and Rotana Concerts by providing technical support and managing seating arrangements. • Streamlined workflows and resolved on-site challenges promptly to maintain event quality and enhance the guest experience. • Prepared detailed operational reports and documentation to drive process improvements and support future event planning.

• Assist in setting up and dismantling event structures, including the black wall surrounding the F1 track, ensuring safety and operational standards. • Support on-site event operations by coordinating with team members, vendors, and contractors to maintain smooth workflow. • Monitor and manage technical and logistical requirements during event setup and execution. • Facilitate timely communication between the operations team and event stakeholders to address issues promptly.

• Handle customer inquiries and complaints related to ticket purchases and reservations, ensuring timely resolution. • Process payments and refunds accurately using multiple payment methods. • Collaborate with team members to resolve operational issues and maintain service quality. • Assist in managing ticketing operations for events, including tracking availability and seating assignments.

• Supervise traffic operations during major events, including AlUla Moment Season and Falcon & Hunting Exhibition, ensuring smooth vehicle flow and safety compliance. • Coordinate VIP protocol parking and manage access control for high-profile guests. • Lead on-ground teams, assigning tasks and monitoring performance to maintain operational efficiency. • Communicate with event organizers, security personnel, and vendors to resolve logistical challenges promptly.