seneathia harris

Traveled to all pharmacies within the district delivering excellent quality care to all patients. Managed the administration of technical and support staff. Dispensed, compounded prescriptions and provided clinical information to providers and patients. Maintained accurate patient records in adherence to state and federal pharmacy laws including HIPAA laws.

Reviewed, extracted and interpreted information from patient’s charts; I accurately used sound principles accounting for pharmacology of the medication orders maximizing pharmaceutical care. Directed the delivery and preparation of unit dose, sterile products, chemotherapy and parenteral pharmaceuticals. Accurately monitored drug therapy regimens for appropriateness and provided recommendations for orders researching as needed. Maintained liaison relationships with medical and nursing staff. Provided timely information pertaining to pharmaceutical supplies, drug usage and compatibility.

Assisted with day-to-day supervision of technical staff for the Florida Medicaid Program. Including coaching of team members, fax and phone monitoring for Quality Assurance processes; Monitored in place performance measures to ensure service level goals were met and reported to senior management on the team productivity. Resolved customer issues in a professional manner by answering calls promptly, responding in a customer-sensitive manner and providing accurate information to both internal and external customers. Provided drug benefit coverage and requirements and recommendations based upon client intent. Provided prior authorization of medications not covered under patients’ health plans. Using clinical assessments of patients’ profile to recommend a therapeutic equivalent, cost-effective choice for appropriate treatment. Utilized guideline based on the preferred drug program, clinically reviewed drugs that require sleep studies, lab work, clinical review of patients’ profile for drug-drug interaction, poly-pharmacy, four-brand cap, refill too soon and therapeutic duplication.

Directed and/or managed all activities associated with Call Center operations; developed and implemented policies and procedures on in place systems. I established and implemented performance and service standards along with processes and/or operational improvements to enhance efficiency and effectiveness of the call center operations. Ensured productivity, service and quality standards were met or exceeded Developed departmental budget and controls costs. Provided timely, professional, courteous and focused responses to request received from internal and external customers. Identified conflicts between clinical edits and provided drug coverage recommendations to resolve any conflicts. Worked with cross-functional colleagues, including account manager, clinical services, and contracting and technical services. Trained and managed staff and delivered peak performance.

* Various Relief Assignments * Home-Infusion * Managed location in Marietta, GA in absence of director; worked with other branch, pharmacies, and sales pharmacy/clinical/sales personnel to ensure high level of customer satisfaction. Adhered to all clinical and operational policies and procedures related to patient evaluation care, referrals, intake and discharge processes.

* Prepare weekly and monthly report * Presentations at staff meetings * Review staffing issues daily * Provide excellent customer service and problem solving * Manage a team of pharmacists and technicians, train and supervise technical staff * Oversee the chemotherapy division of the pharmacy * Develop other members of the staff

* Lead a team of pharmacist and technicians * Prepare weekly and monthly reports * Provide customer service and problem solving * Manage day to day operations to ensure service goals are meet and maintained

* Manage ancillary staff in fulfilling more than 1,200 prescriptions weekly * Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications * Dispense and compound prescriptions * Maintain accurate patient records, dosing information and directions for use

Activities and Societies: DELTA SIGMA THETA SORORITY, INC