
selena peri
product owner and rangatira hautaonga
About
Experienced IT professional with over 9+ years in IT Service Management, IT Service & Operational Improvement and Technical Support. I thrive in challenging and complex environments. I have an ambitious attitude and enjoy working with people and building relationships to customer experiences are positive, and they receive the right services with the required outcomes.
new zealand
new zealand
information technology and services
itil, it service management, service management, service delivery, incident management, windows server, software documentation, vmware, technical support, security, group policy, service desk, windows xp, active directory, project delivery, it strategy, stakeholder management, business process improvement, management, business analysis, governance, it management, vendor management
Experience

product owner and rangatira hautaonga
z energy nz

it service solutions specialist - service designer
spark new zealand

change manager
fujitsu

change management
fujitsu

ict change and transition programme manager - contractor
contact energy ltd

it system administrator and desktop support
newera
* At NewEra, my role was to provide mobile support services within the education sector, provided back office ICT support and a systems administrator operating under SLAs. * Responsibilities: * Building and configuring new Windows 2003 Servers * Active Directory Management * Management of group policies for security on shared drives * Firewall configuration using Microsoft ISA * Desktop support for end users * Provided end user training for 3rd party software and support * Projects: * Deployment of a green field network– Hutt Valley Activity Centre * Dell Workstation rollout – Hutt Valley High School * Toshiba Laptop rollout – Trentham School

service improvement analyst
acc
I am responsible for working with Customer Relationship Managers and their customers to identify and priorities improvement opportunities across IT&A services and develop the case for change. Responsible for monitoring progress across service improvement activities and providing clear, accurate and timely updates to CRMs and their customers. Responsible for managing the Customer Satisfaction process and analysing the results to identifying further areas for improvement.
Education
accountancy
victoria university of wellington
accounting
selena peri's Contact Information
Phone
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