Seki Alam

Executive Assistant & Product Development Assistant Citizen Cope Managed administrative tasks including scheduling, correspondence, and office organization. Assisted in product development, coordinating between design, production, and merchandising teams. Oversaw merchandise, along with Shopify Website. Supported various business operations to ensure smooth and efficient processes. Collaborated closely with key stakeholders to meet project deadlines and business goals.

Working as a Guest Service Agent at a Boutique hotel in the LES

Efficiently managed guest check-ins and check-outs while ensuring accurate completion of necessary documentation. Developed and executed personalized sales plans for clients to enhance their experience. Calculated and managed estheticians' commissions accurately and timely. Maintained store security and cleanliness standards during opening and closing procedures. Provided expert product advice and recommendations to clients based on thorough knowledge. Responded promptly to client inquiries via email, phone, and text, offering assistance and support to both clients and team members.