Sean Cox

Procure new customer accounts through high-volume cold calling and lead development using Salesforce CRM. Analyze and adapt to constantly changing market conditions, including rate fluctuations and capacity constraints. Build, price, and track freight loads nationwide across multiple modes, including LTL, FTL, drayage, and expedited shipments. Maintain strong, professional relationships with customers to ensure retention, repeat business, and long-term partnerships. Coordinate closely with operations, carrier sales, and other internal departments to prevent disruptions and ensure on-time, successful deliveries. Proactively troubleshoot issues and resolve time-sensitive challenges to protect customer satisfaction and service reliability.

Sold mobile devices, including phones, tablets, and smartwatches, along with accessories and account features. Delivered customized solutions to meet customer needs, increasing satisfaction, retention, and revenue. Managed individual and group insurance plans, ensuring accurate coverage and compliance. Consistently exceeded individual sales targets, contributing to top store performance. Earned six sales awards recognizing excellence in sales volume, accessory profitability, and overall performance.

Oversaw daily restaurant operations, opening and closing the establishment five days per week. Created and managed daily profit and loss (P&L) reports to track performance and control costs. Led front-of-house service to maintain a relaxed yet professional dining experience. Built strong relationships with staff to enhance teamwork, morale, and retention. Sampled, sourced, and procured wine selections while maintaining profitable margins. Trained staff on wine knowledge and sales techniques, resulting in increased wine sales.