Sean Armstrong

Throughout this voluntary role I am working as a volunteer at a local club to assist with activities such as Bingo, which I do once a week for a group of approximately sixty to seventy people. Also I try and help with other duties such as organising and selling raffle tickets and assisting with the bookkeeping and cashing up when needed.

In this role I was dealing with general paperwork such as filing documents, designing and creating posters for events such as the food bank, helping with spreadsheets and photocopying.

During this part time role I was working in the administrative department where I was required to update the system with patient bookings, filing, photocopying, and meeting targets in completing assignments by specific deadlines. This role required me to understand the handling of sensitive data and working as a team to achieve targets and results together.

During this work placement post I was required to use my strong customer service qualities in order to meet and greet guests to the centre and direct them to the appropriate person. Other duties including collating new claim packs for customers and dealing with any other administrative based tasks such as filing, photocopying and answering telephone enquiries.

Whilst working within this fast paced telesales role I was required to contact customers using cold calling techniques to achieve sales and meet individual and team targets. Each enquiry I made was logged through an internal database and I was needed to work as part of a small team in order to meet deadlines and book appointments for the external sales team.

Throughout this role I used data sheets to contact customers in residential homes to promote products and services available. This role required me to liaise with customers via telephone and book appointments for the sales team using a paper based diary system, whilst working towards company KPI's.

As part of my Childcare course I was required to spend time in a nursery setting to complete the practical element of my work. This included learning various skills such as observing and ensuring the safety of the children, supervising meal times and setting up and monitoring a variety of educational activities.

Throughout this voluntary role I was require to complete outbound customer calls to obtain feedback and check on client welfare, recording information provided on an in-house database.

This role required the accurate input of confidential patient information onto a database within a small team environment. Also I was required to carry out general office tasks such as filing and photocopying as I was covering the reception area, this also involved answering the telephone and solving customer queries.