sarah ryan

customer relations supervisor

About

I am a highly motivated, results driven professional with over 15 years of experience in Marketing and Customer Service. I possess exceptional interpersonal and communication skills. I love working for Brands that I find inspiring and that I am passionate about. I am a team player who creates enthusiasm and builds confidence in others. I have earned a reputation as someone who is pro-active and results driven. Core Strengths - Calm under pressure and thrive in time-critical and fast-paced environments Marketing and Public Relations Relationship Building Judgment and Problem-Solving Creativity/Innovation/Change Planning and Organizing Flexibility

Country

united states

City

apopka

Industry

consumer goods

Skill

customer service, team building, training, management, problem solving, time management, leadership, communication, customer satisfaction, training and development, decision making, marketing strategy, quality control, quality assurance, relationship building, process improvement, event planning, community outreach, volunteer management, manufacturing, jd edwards, performance management, leadership development, product promotion and branding, troubleshooting, social media marketing, nonprofits, public speaking, public relations, fundraising, social media, networking, event management, market research, kaizen, project planning, trade show and event planning, event and marketing material preparation, strategy

Experience

client relations

fiskars

2011-11 - 2016-1 · 4 yrs 3 mos

* Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. * First point of customer contact for general inquiries like pricing, products, scheduling etc. * Build and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty * Serve as liaison between the Planning and Shipping Departments, Sales Team and Customer Service to guarantee proper communication with our customers. * Provide customer/consumer level feedback to Operations as to the condition of the product, service levels and other key information concerning the overall performance of the product.

customer relations supervisor

bloem living llc

2016-1 - Present · 10 yrs 9 mos

community relations specialist

center for independent living central florida

2011-4 - 2011-11 · 8 mos

* Developed program strategy to build grass-roots support within the community. * Collaborated on CIL’s first annual Stroll N’ Roll event to raise money and bring awareness of the organization to the community. * Partnered with marketing and public relations consultant to coordinate activities for media and public relations, including social media, newsletter and monthly e-blasts and web redesign. * Served as the spokesperson for CIL.

demand analyst and marketing specialist

fiskars

2006-1 - 2011-4 · 5 yrs 4 mos

* Analyzed industry trends and competitive landscape; developed and updated competitive analyses * Created and developed New Product Development education material. * Coordinated sales/customer training * Assisted in the development of product packaging, merchandising and product branding materials * Performed all Order Maintenance, System Maintenance and provided Customer Service for assigned accounts (i.e. resolved issues, tracked purchase orders, product information and pricing). * Ensured customer satisfaction * Analyzed customer issues so as to develop tools and processes to increase customer satisfaction

marketing and product specialist

eds/general motors

2002-8 - 2006-1 · 3 yrs 6 mos

* Liaison between General Motors and Walt Disney World. * Created marketing projects and business plans for advertising and promotional programs, Public Relations and Trade shows. * Supervised daily and monthly staff scheduling as well as management issues and operational reports. * Maintained expert product knowledge on General Motors vehicles.

service relations supervisor

eds volkswagen/audi

1998-5 - 2002-8 · 4 yrs 4 mos

* Responsible for leading a group of 55+ Call Center Representatives, 2 Team Leaders, and 1 Training Leader. * Analyzed and compiled daily, weekly, monthly, and quarterly utilization statistics to ensure call center goals were being met. * Implemented projects and procedures as a result of continuous review of operating methods per client objectives. * Fostered team growth through Performance Reviews, case monitoring, and monthly meetings. * Administered salary increases and incentive program recognition.

sales manager

let's do dinner

1995-9 - 1998-5 · 2 yrs 9 mos

* Marketed matchmaking packages based on an analysis of customers’ needs and attributes. * Trained and advised sales representatives on effective sales presentations, success strategies, and closing methods, concentrating on client needs. * Developed and implemented effective direct mail marketing campaigns, designed marketing materials.