sara patterson

chief operations officer

About

Assistant Vice President of Business Operations at PRA

Country

united states

City

dallas

Industry

automotive

Skill

business process improvement, customer service, risk management, microsoft office, team building, business development, business strategy, accounting, account management, business analysis, coaching, leadership, management, operations management, microsoft excel, microsoft word, analytical skills, data analysis, business to business, negotiation, training, team management, troubleshooting, telecommunications, vendor management, microsoft outlook, sql, leadership development, financial reporting, integration, 10 key, networking, oracle, project management, pdf, quality assurance, quality management, contract negotiation, recruiting, team leadership, teamwork, time management

Experience

vendor management analyst

exeter finance

2017-8 - 2018-3 · 8 mos

vendor manager

santander consumer usa

2014-3 - 2016-8 · 2 yrs 6 mos

* Develops solutions and strategies by analyzing vendor's current and historical reporting. * Relays productivity performance to management by accessing, interpreting and providing multiple reports. * Establishes and maintains partnerships with vendors to achieve maximum performance * Ensuring processes and procedures are adequate to meet regulatory requirements * Interacts with leadership in multiple departments to ensure maximum efficiency and communication. * Orchestrates monthly conference calls with multiple vendors to discuss performance, incidents and strategy.

chief operations officer

hide and seek recovery

2018-3 - Present · 8 yrs 7 mos

collections manager

santander consumer usa

2012-7 - 2014-3 · 1 yr 9 mos

* Responsible for daily reports and monitoring productivity * o Sending reports to team regarding current day and previous day production * o Coaching agents on areas of opportunity * o Providing daily, weekly, monthly strategies in addition to dialer campaigns * Hit monthly goals set by company * o Providing negotiation training to develop confidence in individuals to resolve delinquency * o Provide training to agents to create urgency with customers to make payments * Continuous training/preparing agents for advancement * o Provide side-by-side training and listening to calls to help agents with missed opportunities * o Monitor rankings for improvement * o Giving positive feedback on calls where resolution was achieved

collector

santander consumer usa

2010-9 - 2012-7 · 1 yr 11 mos

* Responsible for daily collections and management of accounts * Help teammates with transitions from Mid Range by providing * Communicate daily strategies * Professionalism on inbound and outbound calls * Skip tracing efforts for location of customers

collector

citi

2008-7 - 2010-7 · 2 yrs 1 mo

* Building relationship with customers to find root of financial hardship * Provided 2nd voices for teammates to ensure customers knowledge of situation of debt * Hit monthly goals set by company

assistant vice president operations

pra group (nasdaq: praa)

2016-9 - 2017-4 · 8 mos

PRA Group (Nasdaq: PRAA), a global leader in acquiring and collecting nonperforming loans, returns capital to banks and other creditors to help expand financial services for consumers in the Americas and Europe. PRA Group companies collaborate with customers to help them resolve their debt and provide a broad range of additional revenue and recovery services to business and government clients.PRA has been recognized as one of Fortune's 100 Fastest-Growing Companies for three years, one of Forbes' Best Small Companies in America for eight consecutive years, and one of Forbes' Best Midsize Employers in America in 2016.