Santiago Abeleira

As Project & Account Manager at BioTechX, I am responsible for the end-to-end delivery of certification and IT projects for clients in healthcare, pharmaceutical, biotech, environmental, and fintech industries. I serve as the primary liaison between client stakeholders and internal teams, ensuring each project meets scope, timeline, and quality objectives. Key Responsibilities: - Lead the planning and execution of compliance and certification projects (e.g., SOC 2, ISO 27001, HIPAA/NIST) for clients across North and Latin America. - Manage IT solution projects including software development, infrastructure integration, and data management. - Oversee and grow key client accounts, ensuring long-term strategic value and high satisfaction. - Coordinate cross-functional teams including developers, QA, regulatory experts, and business analysts. - Report project progress, risks, and milestones to internal leadership and client stakeholders. - Align project goals with broader industry regulatory frameworks and client operational needs.Z - Support business development by identifying upsell opportunities and contributing to proposal development. Industries Served: Healthcare, Pharmaceutical, Biotechnology, Environmental Services, Fintech

As a Business Development Representative at BioTechX, I help drive growth and innovation in the biotechnology sector by connecting industry leaders with cutting-edge solutions. Our work spans Healthcare, Nutrition, Agriculture, and Pharmaceuticals, providing transformative technologies that advance research, improve product development, and optimize industry processes. Key responsibilities: ✅ Identifying and developing strategic partnerships with biotech and life sciences organizations ✅ Understanding client needs and aligning BioTechX solutions to drive value and impact ✅ Engaging with key stakeholders across Healthcare, Agriculture, Nutrition, and Pharma sectors ✅ Driving sales initiatives and market expansion through data-driven strategies ✅ Collaborating with cross-functional teams to deliver innovative and customized solutions

Gestión y desarrollo de oportunidades comerciales B2B en la industria del comercio electrónico para clientes internacionales. Generación de más de USD 160.000 en ingresos en un período de 8 meses. Colaboración con equipos de Customer Success y Soporte para optimizar procesos de onboarding y resolución de disputas. Participación en la mejora de flujos de atención al cliente y estructuras de comunicación, contribuyendo a mayores tasas de cierre y retención.

Gestión de proyectos de desarrollo web y aplicaciones con integraciones de inteligencia artificial. Coordinación de equipos técnicos y stakeholders utilizando metodologías Agile. Planificación de cronogramas, definición de sprints y seguimiento de tareas. Elaboración de reportes periódicos para clientes, comunicando avances, riesgos y resultados. Presentación de demos y entregables al cierre de cada sprint.

- Successfully manage approximately 15 concurrent projects for nonprofit clients, ensuring adherence to timelines, budgets, and quality standards. - Collaborate closely with cross-functional teams, including designers, developers, and content creators. -Develop and execute comprehensive project plans, including scope definition, resource allocation, and risk management, resulting in improved project success rates. - Implement continuous process improvement strategies, resulting in streamlined workflows and enhanced team productivity. - Act as a key liaison between clients and internal teams, ensuring effective communication throughout the project lifecycle. -Proactively identify project risks and issues, applying problem-solving skills to mitigate challenges and ensure project milestones are achieved.

Generación y gestión de contratos con clientes particulares y empresas en Estados Unidos. Coordinación del servicio end-to-end, negociación con proveedores y resolución de incidencias. Atención al cliente y gestión de relaciones comerciales.