Santhosh Kollipara

Privileged to work for company which had turnover of 5 trillion dollars trading volume per annum. And helping them achieve to enter in to crypto markets as Mex digital as startup. Helping Mex digital to build crypto spot exchange, derivatives, lending, staking platforms from scratch with hands on in all departments which helped me to gain great knowledge. Developed product documentation to communicate and align key components of upcoming features and products to internal teams. Conceptualized and deployed enhanced platform features and optimized implementation for use in marketing strategies. Documented user stories, specifications, product road map and product features into detailed work order to communicate across teams and build mandatory requirements. Consulted with product development teams to enhance products based on customer interest data. Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales. Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users. Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.

One of the conceptual stores to introduce food outlets in to big servos and truck stops in victoria. Elevated this store to #1 in sales out of 58 locations nationally within zestt owned sites, setting new area Supercenter year-end sales record of $38M.

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. Responsible to ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws. Operational duties and responsibilities include interviewing, selection, hiring, training new and existing employees. planning, assigning, and directing work. authoring and discussing with employees performance appraisals, addressing employee performance and corrective action plans, employee motivation and rewards. Organizing the budget of the company in collaboration with the director.

Started as customer service agent in one of the Sydney stores while I was studying, the group had only 5 service stations in Nsw and trying to establish more stores in the region. Developed my skills by learning from top-class management. Due to my continuous effort in learning and hard work made management to offer me the position of manager (Nsw) in 2009 and has awarded me as “Best Manager of the Year” in 2010. Company grew as my experience grew with them where company has 26 stores in Nsw and almost 30 stores in victoria.