Sangeetha J

*Around 5 years of in ServiceNow platform. *Configured ITSM (Incident, Problem, Change, knowledge) such as customization of forms, workflows, notifications, service catalog, inbound actions, service portal, CMDB and Service Delivery experience. * Configured Facilities Service Management application such as customization of assessments, forms, catalog, email integrations, service portal and integrated indoor maps with ServiceNow * Configured Software and Hardware Asset Management such as customization of an asset, configuration item, asset security and imported data using transform maps (model classes, models, assets and configuration items). * Good experience with Service Portals, Access control rules, Service level agreements, Business services. * Configured Security Incident Management application in ServiceNow *Customized and developed Record Producers, Order guides, Reports *Experienced in scripting for UI Policies, Client scripts, UI Actions, Business rules, Widgets, UI Pages, Scheduled Jobs, Notifications, events, Workflows * Experience in all phases of application (ServiceNow) development process (Requirement Gathering, Design, Development, Testing, Implementation, Transition, Production Support). * Experienced in data loads using Import Sets, Transform Maps *Programming skills include HTML, JavaScript, and CSS *Quick learner and good performer both in the team and independent job environments.