Sana U.

o Exercising, utilizing, and applying the LEAD Framework: Lead others, Engage others, Achieve results, Develop coalition, and System transformation in the role of a Program Assistant o Acting as a liaison between the Program Manager and team to creating, revising, and improving systems and procedures by reviewing operating practices in general administration and information management o Assisting in agency quality improvement activities, e.g. accreditation projects, information systems support and privacy and security committees, special events, etc. o Maintaining electronic filing systems via entering and updating client data and pulling data reports for program managers and funders. o Lean Six Sigma Yellow Belt Initiative: UBER Health - Collaborating with Clinical Managers and KPMG mentors on UBER Health, focus used on optimizing UBER Health workflows. Contributing to process improvements that streamline client transportation for mental health services and enhance staff onboarding, including registration and training for UBER Health accounts. A committee member of the Health Equity Committee, Joint Health & Safety Committee, & lead administrator for the Client Wellness Committee.

o CBI Health: Canadian Rehabilitation and Home Health Services o Monitored and completed timely processing of new and existing client referrals for services, such as personal support & homemaking, physiotherapy, nursing, and respite. Processed various types of client care service requests/updates such as service resumes, discharges, hospital holds, care plans, request of increase/decrease in care hours, and extensions. o Administered accurate client service data entry and ensuring client expectations are met through the review of service information and consultation with care coordinators o Maintained client service relationship through receiving and placing client service calls such as listening and addressing to client questions/concerns. o Member of the Social Committee

o Supported workplace efficiency and higher productivity through the completion of various daily operations and tasks. o Assisted the implementation of a smooth transition into a cloud-based home health care software called Alayacare through having maintained, corrected, and validated data. o Improved the development of organizational system performance through conducting surveys to clients and personal support workers and receiving their feedback towards their daily work experiences, reported weekly results to help mitigate any issues/errors.

HomeSense TJX o Supported daily company sales goals through the operation of the POS terminal/cash register, itemizing/returns, and completing price-checks. o Ensured maximum customer satisfaction through having directed customers to goods, provided recommendations, and ensured active listening to alleviate any concerns. o Met customer needs by consistent interaction and engagement to build foundation and customer-relationship to fit their needs. o Enhanced productivity and successful outcomes by delivering merchandise/product knowledge and convincing sales.

Mastering essential communication skills using common expressions of everyday living. Conjugating words in present, past, and future tense within the healthcare scene.

Graduated with Honors Deans Letter of Achievement Student Health Ambassador Certificate of Outstanding Contribution Capstone Project: The US in Coronavirus, Documentary

Adopted the skills in business psychology, personal development, entrepreneurship, and mindful meditation to incorporate the practice of wellness in our daily lives.