Samuel Ng

As a Sales Engineer at Setsco, I bridge the gap between advanced technical expertise and strategic business development within Singapore’s calibration certification sector. Serving as a primary commercial face of the company, my role demands a precise balance between an analytical engineering mindset and persuasive corporate sales strategy. I utilize my technical background to understand complex compliance standards and laboratory capabilities, while simultaneously deploying targeted sales methodologies to drive sustainable revenue growth. My primary responsibility is to cultivate and expand Setsco's client portfolio across vital industrial sectors, including construction, aerospace, oil and gas, and electronics. This process begins with proactive lead generation and rigorous market research to identify businesses requiring material testing, structural inspections, or calibration services. When engaging prospective clients, I conduct technical presentations that translate dense laboratory methodologies into clear, value-driven solutions for corporate decision-makers. By collaborating closely with these stakeholders, I diagnose their specific quality assurance and regulatory compliance needs. On any given day, I transition from touring industrial sites and construction projects to analyze a client's testing needs firsthand, to working at our corporate headquarters tracking sales pipelines, analyzing market trends, and formulating performance forecasts. Through the execution of these diverse duties, I not only achieve critical corporate revenue targets but also play a fundamental role in ensuring that the client's equipment meets the SAC-SINGLAS requirement

• Responsible and Coverage of Malaysia’s customers and development of new business. • Communicate and liaison with customer for sales follows up and participates in new programs. • Work with potential customers in product development to spec in our recommended material in their print, support sample for evaluation, etc. • Administrate the sales projection, sales performance and others various reports by coordinating with the indoor supports staff. • Service and generate new business from assigned customer account. • Actively prospect for new and potential customers assigned by Senior Sales Manager • Maintain contact with customers to support their needs for our products. • Handle customer’s complaints or attentions. • Coordinate closely with customers and internal departments such as material and planning. Engineering and Quality to ensure execution of sales orders. • Collect and collate market information regularly for management review. • Attend sales inquiries; prepare presentations and quotations to prospective customers. • Arrange for credit facilities and follow up on collection of payment. • Participate in trade exhibitions, meetings and training. • Able to travel in short notice on company business trips. • Any other duties as may be assigned from time to time.

The Order Mangement Executive is to work together with commercial and sales team to achieve the commercial objectives and improve customers satisfactory. Main responsibilities will be providing back-office support to customers and commercial team; manage the exposure with customers and risk on contracts and credit; manage customer complaint and after sales follow-up; coordinating and work with cross functions/department to meet the commercial objectives. Brought forth excellent customer service skills and a commitment to customer satisfaction thru establishing proper instruction flow for international shipments. Work with horizontal department in the supply chain to rack on the order movement to surpassed customers expectation. Support excellent customer experiences through coordination of order management through careful entry, while monitoring delivery window, inventory availability, and fill rate requirements set by the customer. Working closely with production planning team to ensure meeting customer schedule on oil tank deliveries. Managed complex accounts and researched issues involving invoicing, order processing, tracking, and billing.

Demand Planning is the main contact and the responsible person of timely and accurate end to end demand forecasting process where a Demand Planner will work closely with Commercial & Operation teams to create consensus and to build unique integrated demand plan. I was given opportunity to manage short term requests from the business, gained high organizational visibility and set the base for a strong career within the organization. It has help me to improve my ability to operate at all levels within the organization, the ability to influence, and to adapt the leadership style at different levels.

• Monitor and arranging shipment • Ensure proper inventory management on customer buffer stock • Manage and analyses forecast sales order and future plan. • Provide reasoning for backlog delivery • Maintain good customer relationship • Develop strategies to improve on time delivery • Responsible for business development with clients • Accomplishes business development activities by developing marketing opportunities and implementing sales planning. • Achieves marketing and sales operational objectives by contributing marketing and sales information, strategic plans and reviews. • Meet sales and Marketing financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditure, analysis variances and initiating corrective actions. • Improve product marketability and profitable by researching, identifying and capitalizing new product development. • Sustain rapport with customers by making periodic visits, exploring specific needs and anticipating new opportunities.

Responsible for the entire procurement process -Manage purchasing cycle (issuance of PO, requesting for quotation, goods receipt, billing and shipment) to ensure on time delivery to customers -Negotiate with key suppliers -Monitor and arranging shipment -Reviewing on supplier selection, qualification and development -Ensure proper inventory management that meet inventory targets -Plan, organize, direct and control all function related to material flow from customer order to logistic. -Ensure there are an efficient and reliable planning systems and must able to develop policies and procedures relative to planning activities to planned level. - Implement and maintain MRP systems to ensure efficient and effective planning of material and inventory management changes, production capacity and material and component lead times. -Responsible to check and verify the material requisition from production against work order demand before release to store for issuing. -Manage and analyses forecast assembly capacity to support company future plan. - Compile and analyses monthly report

• To ensure that every operation in the company is according to standard operating procedures • Ensure the right material and services will be provided at the optimum price, delivery and favorable terms & conditions • Evaluation of technical proposals based on engineering specification • Capability of differential different grade of material due to cost impact • Profound knowledge of product specifications, functionalities and applications related to offshore materials. • Capability to source, negotiate and purchase materials and services from identified sources, local and overseas • Able to negotiate with suppliers to optimum price, delivery and favorable terms & conditions • To be involve in the Vendors Qualification and Assessment as per ISO procedures • Conducts due diligence of identified sources and facilitate their pre-qualification • Monitors and pro-actively takes actions in response to market trend for raw materials • Prepare bid tabs and analytically evaluates proposal in terms of the commercial and technical requirement • Establishes and maintain strong business relationship with suppliers • Anticipates and proactively elevates potential challenges/problems • Establish communications with suppliers to enable timely, accurate delivery schedule of supplier • Preparation of expediting reports detailing supplier’s progress • Expedite activities of purchase items at various vendors to meet project schedule • Shall be responsible for the engagement and negotiation of work with sub-contractors • To ensure the awarded price is within the budget or to achieve the optimum price level to increase profitability for the company • To prepare and compile all required information for subcontractors to submit accurate quotations including cost estimation • To handle any additional claims or contract variations from subcontractors • To keep abreast of subcontractors invoices are submitted and details are correct as per contract • Managing the Purchasing System(JDE Oracle)

• Assists Project Manager in ensuring a smooth flow of the Project. (Budgets & Expenses too) • Coordinating with individual disciplines / trades in the Production Department and Supporting Departments (QAQC / Procurement / etc.). • Monitoring progress status of individual Disciplines. • Monitoring Material Status & Delivery from Client and DME purchases. • Monitoring Engineering Status & Issuance Date from Client and Dyna-Mac. • Attends Client & Production Meeting together with Project Managers. • Tracks potential variations for the Projects and to follow up with Commercial • Submits Project Execution Plans for Tender Submission • Issues Monthly Yard Layouts for Projects