Samer Samir

Leading CPX’s sales strategy and growth across the Banking, Financial Services & Insurance (BFSI) sector, as well as international markets. Focused on delivering cybersecurity and digital transformation solutions that drive resilience, compliance, and operational excellence. Championing strategic partnerships and consultative engagement to protect critical infrastructures and unlock digital potential.

Responsible for sales and business development engagements in Middle East & Africa for BT Global

Main responsibilities: - Key technical interface providing support to BDMs and account managers. - Acting as the chief technical architect, transferring customers’ requirements into a solution based on Orange’s products and services. - Owns technical design from concept to subsequent implementation, and act as the bridge between engineering and customer requirements. - Identify potential solutions that address client key business drivers and challenges. - Actively participate in the bid process and development of proposals in line with customer needs. Present Orange Business Services and customised solutions to customers. - Development of customer SLAs. - Work hand-in-hand with engineering departments to ensure fast and accurate development of solutions answering clients demand. - Monitor and manage client relationships and status of ongoing engagements. - Pre-sales support for Network solutions (mainly based on Cisco technologies).

• Designs analysis for customer topologies, Providing on-time, error-free Custom IP configurations (Cisco routers & Contivity IPSEC boxes) and overall management of customers VPNs. • Manages implementation and change management for large customers that subscribe to Equant’s premium service. And Involved with Product development and customer feedback analysis. • Deployment Migration plans, providing expert support to Project Managers. Providing expert level of advice to Pre-sales and Marketing division. • Configuration management for most kinds of layer 3 routing protocols, framerelay,ATM, and any IP related configurations on Cisco routers/Switches or IPSEC boxes. • providing expert escalation support to Master Internetworking Operating centers (IOCs). VPN Performance management, expert support to Customer Support Managers (CSMs).

• Manage approximately 400 Equant internal routers (divided into Access, Distribution and Backbone routers) along with their Frame Relay, ATM and X25 connections. • Detecting and diagnosing network faults inside the LANAS EIN (Equant Internal Network) proactively and reactively for all three network layers (Backbone, Distribution and Access Layers). • Responsible for all Equant's Gateways (Internet G/W, SITA G/W), as well as Equant Intranet.