samantha robichaud

samantha robichaud

customer service advisor

About

Experienced Administrator with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Data Privacy, Analytical Skills, Microsoft Word, Retail, and Communication. Strong information technology professional with a Drama and performance ba focused in Theatre from University of Portsmouth.

Country

united kingdom

City

brighton and hove

Industry

telecommunications

Skill

customer service, research, english, time management, microsoft office, microsoft excel, leadership, microsoft word, powerpoint, public speaking, social media, team building, event planning, phone etiquette, customer experience, analytical skills, organization skills, performing arts, dramaturgy, screenwriting, social media marketing, marketing, eviivo, communication, teamwork, retail, telephone reception, data privacy

Experience

connect telecom northern ireland

customer service advisor

connect telecom northern ireland

2019-10 - Present · 7 yrs
osborn group

administrator

osborn group

2018-10 - Present · 8 yrs
mccoll's retail group

supervisor

mccoll's retail group

2017-9 - 2018-10 · 1 yr 2 mos
tesco plc

temporary personal shopper

tesco plc

2016-11 - 2016-1

During my time as a temporary personal shopper at Tesco, I developed my skills working in a very fast paced retail environment. My duties during this job were: During my time at Primark I worked alongside a team who were passionate about fashion as well as delivering excellent customer service. My duties included the following: Greeting customers as they entered the store and making them feel welcome. Communicating with staff, customers and other stores via the internal phone with a professional and friendly manner at all times as well as through other written means when required. Working to a strict time schedule as well as to a rate which was measuring my picks per minute. Working predominately individually but as a team during increasingly busy periods.

primark stores limited

retail operative

primark stores limited

2013-8 - 2014-8 · 1 yr 1 mo

* During my time at Primark I worked alongside a team who were passionate about fashion as well as delivering excellent customer service. My duties included the following: * Greeting customers as they entered the store and making them feel welcome. * Aiding customers with any questions and finding them items as well as offering them alternatives such as finding the stock as other Primark store's if it was out of stock here. * Advising customers on the style, fit and colours of clothes so that they are comfortable. * Serving customers on the tills effectively and quickly so that they are not waiting for long in the que. * Replenishing the stock and making sure the sales floor is kept in immaculate conditions by meticulously folding and hanging stock neatly. * Communicating with staff, customers and other stores via the internal phone with a professional and friendly manner at all times. * Updating prices and information to make sure that customers are being provided with the correct information. * Using the online computer system to check for stock as well as the last order dates.

Education

university of portsmouth

university of portsmouth

drama

2014-1 - 2017-1 · 3 yrs 1 mo

Activities and Societies: Front of house ushering , library volunteer , Royal Marines museum volunteer

samantha robichaud's Contact Information

Email

******@***.com

Phone

(**) *** ****

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