Sally Darazi

• Increased sales and work efficiency by conducting the opening of accounts for 500+ customers yearly and upselling 50+ various loan products, resulting in high management satisfaction. • Achieved sales and referral goals by active cross-selling, directing customers to relevant bank staff for additional bank products and services, adding 300+ insurance policy sales. • Provided professional quality service and resolved client problems, ensuring follow-ups were completed promptly and accurately, resulting in 100% client satisfaction. • Assigned as a branch sales representative for Bancassurance, for due recognition of sales and negotiation skills.

• Increased revenues by $1M+ by promoting and upselling bank services and products, including savings bonds, money orders, and credit cards, while making sales referrals and receiving high incentives for achievements. • Achieved a high level of customer service by ensuring proper notation of customer problems and responding to inquiries while greeting customers and collaborating with colleagues in a customer-focused environment. • Processed customer transactions efficiently and accurately in a fast-paced environment, maintaining and balancing a cash drawer and adhering to policies and procedures.