Sai krishna

Sai krishna

Senior Product Manager – AI & Intelligent Automation @ ServiceNow

About

Product Manager with 5+ years of experience driving AI-powered enterprise SaaS products, workflow automation solutions, and digital transformation initiatives from strategy through execution. Expertise in product roadmap development, customer discovery, stakeholder management, Agile delivery, and data-driven decision-making across cross-functional teams. Proven track record of launching scalable platform capabilities that improved operational efficiency by up to 45%, accelerated feature adoption, and enhanced customer experience. Skilled at translating complex business requirements into high-impact product solutions that deliver measurable business outcomes.

Country

United States

City

New York City Metropolitan Area

Industry

Computer Software

Skill

Continuous Improvement, Software Development Methodologies, Managing Project Budgets, Smartsheet, Cross-functional Initiatives, Resource Optimization, Python (Programming Language), Risk Budgeting, Strategic Roadmaps, Microsoft Office, Agile Development, Budgeting & Forecasting, Risk Management, Portfolio Performance Analysis, Differential Equations, IT M&A, Assessment Tools, Lean Six Sigma, Stakeholder Engagement, Multi-million Dollar Budgets

Experience

ServiceNow

Senior Product Manager – AI & Intelligent Automation

ServiceNow

LinkedIn
2024-12 - Present · 1 yr 10 mos

- Owned the product roadmap and execution strategy for AI-powered workflow automation and predictive intelligence solutions, increasing process automation adoption by 45% across enterprise operations. - Partnered with customers, business stakeholders, and engineering teams to define product vision, prioritize features, and deliver high-impact AI capabilities that reduced incident resolution time by 35%. - Led end-to-end product lifecycle management for Generative AI, intelligent ticket routing, and predictive analytics features, improving operational efficiency by 40%. - Defined product requirements, user stories, and success metrics for AI-driven initiatives, contributing to a 30% increase in user adoption and engagement. - Leveraged customer feedback, usage analytics, and KPI dashboards to drive data-informed product decisions, improving customer satisfaction scores by 25%. - Collaborated with engineering, AI/ML, and platform teams to accelerate feature delivery cycles by 30% while maintaining product quality and scalability. - Drove cross-functional alignment across product, engineering, security, and operations teams, resulting in 98% on-time delivery of strategic product releases.

Virtual Infotech Solution

Senior Product Manager

Virtual Infotech Solution

2021-7 - 2023-7 · 2 yrs 1 mo

India

- Managed product strategy and roadmap execution for enterprise workflow automation and modernization platforms, reducing manual operational effort by 35% and improving turnaround time by 28%. - Conducted customer discovery sessions and stakeholder workshops to gather requirements, resulting in the successful delivery of 20+ product enhancements aligned with business objectives. - Prioritized product backlogs and defined user stories for multiple Agile teams, improving release predictability and achieving 90%+ on-time delivery. - Introduced product analytics and KPI reporting frameworks that increased visibility into customer adoption, operational performance, and business outcomes by 40%. - Collaborated with engineering teams to launch scalable cloud-based solutions leveraging AWS, REST APIs, and event-driven architectures, reducing onboarding time by 30%. - Partnered with executive stakeholders to align product investments with business goals, contributing to a 25% increase in platform utilization and customer retention.

Virtual Infotech Solution

Product Manager

Virtual Infotech Solution

LinkedIn
2020-1 - 2021-7 · 1 yr 7 mos

India

- Supported product planning, roadmap development, and feature prioritization for enterprise applications serving multiple business functions and customer groups. - Gathered and translated business requirements into detailed user stories and acceptance criteria, improving development efficiency by 25%. - Worked closely with engineering, QA, and business teams to deliver new product features and enhancements, increasing release success rates by 30%. - Established product performance tracking and KPI reporting processes that improved decision-making and stakeholder visibility across product initiatives. - Conducted market research, competitive analysis, and customer feedback assessments to identify opportunities for product improvement and innovation. - Coordinated Agile ceremonies, sprint planning, and release activities, helping reduce delivery bottlenecks by 20% and improving team productivity.

Education

Stevens Institute of Technology

Stevens Institute of Technology

LinkedIn

Information Systems

2023-8 - 2025-5 · 1 yr 10 mos
St. Martin's Engineering College

St. Martin's Engineering College

LinkedIn

Electronics and Communication Engineering

2017-6 - 2021-8 · 4 yrs 3 mos

Sai krishna's Contact Information

Email

******@***.com

Phone

(**) *** ****

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